TroubleCAR
96
Trouble

2024 Tesla Model Y

Complaints: 264Avg mileage: 14,501 miSince: Feb 2024
CrashFire46 injured

Problem Areas

Forward Collision Avoidance: Adaptive Cruise Control
60
Forward Collision Avoidance: Automatic Emergency Braking
54
Electrical System
47
Sensing System: Camera
47
Unknown or Other
35
Forward Collision Avoidance: Warnings
32
Vehicle Speed Control
27
Lane Departure: Blind Spot Detection
25
Service Brakes
23
Steering
17

Complaints Over Time

Recent Complaints

STEERING
Feb 9, 2026Templeton, CA
CrashFire3 injured

On Saturday morning January 3, 2026 I was driving with my wife, daughter and dog. There was light rain at the time and I had my adaptive cruise set at approximately 72 mph. I was driving our 2024 Tesla Y. At approximately 10:21am the rear of car began to slide right as we entered gradual left curve, possibly because we hit water on road. I tried to slightly correct right and when I did that the steering wheel aggressively corrected back left which put us into a slide. Within a second we hit a tree on the passenger side. The impact was severe and on the passenger side door where my wife was sitting. At that time I theorize that my dog was ejected out of the back window and thrown across the freeway. We then rolled in the other direction (I dont know how many times) down a hill and settled upside down. I immediately smelled smoke and began to try get out of my seatbelt but I couldn’t. I carry a knife and I was able to cut myself out. I then tried to open door and could not so I began punching the glass and eventually got it moving and pushed on it and got it open. I slid myself out, turned around and saw car was on fire. I pulled my daughter out and then began extracting my wife. She was unconscious and had obvious orthopedic injuries. I am 100% confident that had I been driving my other vehicle (non Tesla) that this accident would have NOT occurred. The Tesla and its steering system caused this accident. On top of that, the batteries immediately caught fire, my seatbelt release button did not work, and the electric door button did not work. Had I not been carrying a knife and strong enough to punch door open this story would have ended up differently. The car completely burned. As far as I know, this was the first time this exact issue presented itself. However, when looking online its seems this issue is fairly common with Teslas in wet weather.

SERVICE BRAKES
Oct 23, 2025Northvale, NJ
CrashFire1 injured

There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
25,000 miMar 10, 2026Grapeview, WA
Crash1 injured

The contact owns a 2024 Tesla Model Y. The contact stated that while driving at 22 MPH in full self-driving mode, the vehicle inadvertently crashed into the rear driver's side of a parked vehicle on the shoulder lane. No warning light was illuminated. The other vehicle was unoccupied. The contact's front passenger side sustained damage. The contact stated that the automatic emergency braking system activated moments before the crash, but it was too late to prevent the collision. The air bags did not deploy. The contact suffered from cervical strain and rib contusion and received medical attention for the injuries. A police report was filed. The vehicle was towed to a body shop and was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 1, 2026Phoenix, AZ
Crash3 injured

Tesla's full self-driving software continues to malfunction. On January 30th at 9:50 a.m. mountain standard Time I was parked at work and discovered my vehicle was left unlocked with a partial window unrolled. This was my first indicator of many faulty problems signaling the vehicle was not operating properly. The vehicle has a proximity sensor via Bluetooth that locks and unlocks the vehicle on the owners approach was not properly working. On January 31st I experience a catastrophic failure with the software of the vehicle as I was locked out of my vehicle after utilizing summons feature that stopped the vehicle in the middle of the intersection obstructing traffic. Police arrived on scene within 30 minutes and we were unable to put the car in any gear to either drive the vehicle or place it in neutral to roll it out of the way. I have detailed video of the incident which is a better accounting of the incident on both occasions, the 30th and 31st of January. This is roughly the third or fourth occasion of Tesla's system producing a catastrophic failure resulting in damage to the vehicle or property damage.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 30, 2025San Jose, CA
Crash1 injured

My 2024 Tesla Model Y hit a parked vehicle on the right side of the street during FSD self driving. The car suddently slanted to the right and hit the parked vehicle. During FSD drive, it did not give any warning before the accident. My dauther was injured on her face. Clearly the new version FSD v14.1 software is very defective. I am located in San Jose, CA.

UNKNOWN OR OTHER
Oct 16, 2025Johns Creek, GA
Crash1 injured

Incident Date: February 12, 2024, at 1:00 PM Location: [XXX] Vehicle Model: Tesla Model 3 VIN: [Insert VIN of the Vehicle] License Plate: [Insert License Plate Number] Description of the Incident: On [XXX], while driving westbound on [XXX] at a speed of 35 MPH, [XXX] experienced a sudden and dangerous malfunction of the Tesla Model 3. Despite the driver's best efforts to maintain control, the vehicle autonomously shifted from the innermost lane to the outermost lane, jumped over the concrete sidewalk, and fell into a trench. Fortunately, no other vehicles were involved, preventing what could have been a fatal accident. The police report filed with the Suwanee, GA police department documents the incident, and the car was subsequently towed to a body shop, where it was declared totaled. It is essential to note that the auto-drive feature was disabled, and no subscription to the self-driving feature had been purchased or renewed. This raises serious concerns about a potential malfunction in Tesla’s system, and it is imperative that this issue is thoroughly investigated. Attempts to Resolve: Since the incident, numerous attempts have been made to contact Tesla for a root cause investigation and resolution, but Tesla has failed to provide any substantive response or investigation. Below is a history of our efforts: 1. March 3, 2024: Incident claim submitted during a call with Raquel. No claim number received. 2. March 14, 2024: Called Tesla Customer Service and spoke with Anthony. Case was assigned to Duluth, GA service center, but no case number was provided. 3. April 15, 2024: Spoke with Christian, and later with manager Andrew. An email was received with reference ID [XXX], but no further communication or action has been taken. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE
25 miJul 18, 2025Bradenton, FL
Crash1 injured

The contact owned a 2024 Tesla Model Y. The contact stated that while shifting the vehicle into drive (D), the vehicle inadvertently accelerated. The contact stated that he depressed the brake pedal, but the vehicle was gaining forward momentum. Additionally, the steering wheel would not turn right or left. No warning light was illuminated. The contact stated that the vehicle gained speed and crashed through a chain link fence and drove into an alley. The contact stated that the air bags deployed. The contact stated that the vehicle then crashed into a building wall and finally stopped. The contact stated he had abrasions on both hands from the air bag. The contact stated he was treated by EMT on scene. The fire department and police were also at the scene. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The manufacturer was not informed of the failure. The failure mileage was approximately 25.

STEERING
3,500 miJun 25, 2025Anaheim, CA
Crash2 injured

The contact owned a 2024 Tesla Model Y. The contact stated that while his son was driving at approximately 38 MPH with his sister inside the vehicle, the brake pedal was depressed; however, the vehicle lost steering and braking functionality and failed to stop as intended, causing the vehicle to drive through a crosswalk. The contact stated that the steering wheel failed to respond while being turned, causing the vehicle to crash into a curb and then into a parked vehicle, which was able to stop the vehicle. The contact stated that the vehicle was towed to a Tesla Collision Center, and between Tesla and the Insurance provider, the vehicle was deemed a total loss. The Insurance Company reviewed the event data recorder (EDR) reports and confirmed the failure which contributed to the crash. The contact stated that the Police was not contacted because it was a single vehicle crash. The other vehicle owner was notified of the crash and was provided the needed information to file a claim. A Police report was not filed. The contact's son was taken to the local medical center in a family vehicle. The contact's son and daughter sustained headaches and concussions, and both received medical attention. The contact drove his son to the local medical center, where he was admitted and remained overnight. Additionally, the contact's son was continuing outpatient treatment for the injuries sustained. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.

SERVICE BRAKES
Jun 17, 2025Concord, CA
Crash2 injured

I was driving at a speed of 60 miles per hour in rainy weather when the car’s emergency braking system suddenly activated. At the same time, the steering wheel locked due to the braking, and I completely lost control of the vehicle. The car spun multiple times before crashing into the center divider of the highway and finally coming to a stop. This was an extremely dangerous incident from a safety perspective. This was the first time such a braking malfunction occurred. The incident has not yet been investigated by the insurance company, and no warning or notification was displayed by the vehicle at any point.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
16,011 miJun 11, 2025St. Augustine, FL
Crash1 injured

The contact owned a 2024 Tesla Model Y. The contact's daughter was driving at approximately 30 MPH when the vehicle had independently accelerated. The contact said that her daughter drove through an intersection and crashed into another vehicle. The contact's vehicle crashed into the other vehicle's driver's left front door. The contact stated that her vehicle's front end was crushed, and the other vehicle's driver's side door, driver's side rear wheel, and tailgate were damaged. The contact stated that both vehicles had to be towed. The contact stated that the air bags had deployed in her vehicle. The contact stated she drove her daughter to the hospital. The daughter only had pain in her neck and shoulders; there were no cuts or abrasions. The police arrived and issued an incident report. The vehicle was towed to an impound lot, and the contact was advised by her insurance provider that the vehicle was a total loss. The manufacturer was not informed of the failure. The failure mileage was 16,011.

SERVICE BRAKES
May 20, 2025Anaheim, CA
Crash2 injured

The vehicle was operating in Autopilot mode as it approached a right turn but was in the incorrect lane. The vehicle accelerated in an apparent attempt to merge into the correct lane and initiate the turn, but it approached the turn at an unsafe speed. I pressed the brake pedal, which disengaged Autopilot as expected, but the vehicle failed to slow down or stop. I attempted to manually complete the turn, but although I turned the steering wheel, the wheels did not respond. The vehicle continued forward at speed, struck a curb on the opposite side of the road, and then collided with a parked vehicle. The impact with the parked vehicle ultimately brought the car to a stop. Multiple error messages briefly appeared on the screen during the incident before disappearing.

VEHICLE SPEED CONTROL
Jan 29, 2025El Cerrito, CA
Crash1 injured

The contact called concerning the owner of a 2024 Tesla Model Y. The contact stated while idle at a red light in her vehicle, the 2024 Tesla Model Y rear-ended her vehicle. When speaking with the owner of the vehicle it was informed that the Tesla was on autopilot causing the crash. The owner stated that they could not feel when the impact occurred. No air bags deployed. The contact's vehicle was damaged near the license. The contact stated she sustained a soar neck but medical attention was not sought. The owner of the Tesla did not sustain any injuries that were known. A police report was not filed. The contact was unsure if the dealer was contacted or if the vehicle was repaired. The contact was unsure if the manufacturer was informed. The failure mileage was unknown.

SERVICE BRAKES
Jan 20, 2025germantown, MD
Crash1 injured

SUDDEN ACCELERATION, I WAS DRIVING IN MY OWN DRIVEWAY AND A MODEST SPEED T15 MPH I HAVE A CIRCULAR DRIVEWAY AND I WAS ASCENDING UP THE CIRCLE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT MY ACTION. i TOOK MYI FOOT OFF THE ACCELERATOR AND HIT THE BREAK BUT THE CAR DID NOT STOP OR SLOW DOWN. IT CONTINUED UP MY DRIVEWAY ON MY LAWN AND ACCROSS MY LAWN THROUGH A FENCE AND I WOUND UP IN MY NEIGHBORS LOT WITH CONSIDERABLE DAMAGE. I WAS SHAKEN BUT DID NOT SEEK MEDICAL ATTENTION AT THE TIME. MY NEIGHBOR AND MY WIFE ASSISTED. THE CAR WAS TOWED TO TESLA CONTRACTOR BODY SHOP -RECON. WHERE IT IS NOW. I HAVE REQUESTED THAT TESLA EVALUATE AND REPAIR THE CAR BEFORE I DRIVE IT AGAIN AND PICK IT UP FROM THE BODY SHOP. I NOTIFIED THE BODY SHOPP(TONI MCCARTHY) AND TESLA SERVICE(RADCLIFFE SERVICE PERSON WORKS FOR DON HADDON SERVICE MANAGER) .SO FAR NOTHING HAS HAPPENED . TESLA ASKED ME TO SEND A PHOTO OF THE ACCELERATOR BUT SINCE THE CAR IS STILL IN THEIR AUTHORIZED BODY SHOP, I AM UNABLE TO DO IT. i AM AFRAID TO DRIVE THE CAR AND ASKED THEM TO TOW IT FROM THE BODY SHOP TO THE ROCKVILLE TESLA DEALER BUT THEY SEEM RELUCTANT TO DO THIS. MY WIFE HAD A SEPARATE PRIOR EXPERIENCE WITH SUDDEN ACCELERATION .N HOPING FOR NHTSA INTERVENTION

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Dec 16, 2024Pittsburgh, PA
Crash2 injured

Widespread issues acknowledged privately by Tesla service managers, advisors, and engineers. Affects all models built from July 2024 to present with most recent “AP4” computer and hardware, primarily out of Fremont factory. Suddenly, computer is short circuiting. This results in MULTIPLE systems failing given effectively ALL systems are dependent upon this “AP4” computer and hardware, and initially causes GPS and Camera sensors to fail also. This system failure includes: -federally required rear view vision system -adaptive cruise control -automatic emergency braking -blind spot warning -forward collision warning -lane departure warning -lane keeping assistance -parking collision warning -rear cross traffic warning -visibility and wiper systems -all external lighting systems -speed control Internally, Tesla service advisors and managers are being told to advise customers that vehicles can be safely driven until fixed - which is currently diagnosed to be a removal and replacement of this “AP4”, which is heavily supply chain restricted. Customers are being told to wait “weeks” - with estimations in January and February - for this to be fixed. Service Advisors and managers are being told to not acknowledge clear safety concerns given vehicles are no longer compliant with all applicable federal laws and regulations, such as those requiring rear view vision field of view expansion, etc. Further, internally Sales advisors and Managers are being told to continue heavily pushing sales to meet record sales targets to impact stock price. Several private conversations regarding ethical concerns of pushing noncompliant and known defective vehicles for stock value and potential criminality. Service advisors and managers also privately concerned regarding legal liability of impacted and defective vehicles in accident, given Tesla is communicating to continue driving. My own personal vehicle has been impacted, and information above has been gathered privately.

ELECTRICAL SYSTEM
Oct 11, 2024Manteca, CA
Crash1 injured

The contact owns a 2024 Tesla Model Y. The contact stated that while at an undisclosed speed, the vehicle had accelerated independently. No warning lights were illuminated. On another occasion, while exiting a parking lot the vehicle unintendedly accelerated causing it to crash into a parked vehicle. The vehicle came to a stop partially sideways after it drove over the parked vehicle. The fire department arrived on the scene and safely removed the contact from the vehicle. It was unknown if a police or fire department report was filed. The contact sustained minor bruises on the right arm and sought medical attention a day later. The vehicle was towed to an insurance lot where it remained for further inspection. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

AIR BAGS
1,000 miSep 24, 2024Richmond, CA
Crash1 injured

The contact owned a 2024 Tesla Model Y. The contact stated that while the contact's wife was driving at an undisclosed speed, the vehicle was involved in a T-bone crash. The contact stated that the driver's side of the vehicle crashed into it while the vehicle was stopped at a four-way intersection. The contact stated that none of the driver's side air bags deployed. The contact stated that only the passenger's side air bags were deployed. The fire department and Police department arrived on the scene. The fire department had to cut the driver's door off to remove the contact's wife from the vehicle. The contact's wife was transported to the local hospital. The contact's wife was severely injured. The contact's wife sustained injuries to the head and the neck along with other injuries. In addition, the contact's wife has continued treatment with a chiropractor, physical therapy, and continued medical appointments. The vehicle was condemned as a total loss. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.

VEHICLE SPEED CONTROL
7,608 miSep 10, 2024Woodbridge, VA
Crash4 injured

The contact owns a 2024 Tesla Model Y. The contact stated that while driving approximately 15 MPH the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering and crash into a second vehicle. During the crash, the frontend of the vehicle was severely damaged but the air bag did not deploy. The contact sustained a right-hand injury that did not require medical treatment. Three occupants from the second vehicle sustained undisclosed injuries and were transported to the hospital. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 7,608.

AIR BAGS
Aug 14, 2024Whittier, CA
Crash4 injured

I was involved in car accident 8/7in which vehicle total. After first impact vehicle did not stop felt like kept going accelerating into 3 additional impacts

LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
9,000 miAug 6, 2024Albuquerque, NM
Crash1 injured

The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed with auto-polite activated, the vehicle suddenly pulled in the left direction across three lanes of traffic. As a result, the vehicle collided with the passenger-side front headlight and came to a complete stop in the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. A police report was filed, and injuries were reported. The contact transported himself to his primary care doctor, who treated him for nondescript injuries to his neck, shoulders, right hand, and hips. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 9,000.

STEERING
50 miJun 20, 2024Saratoga Springs, UT
Crash1 injured

The contact owned a 2024 Tesla Model Y. The contact stated while driving 60 MPH he began to lose control of the steering wheel which resulted in the vehicle crashing into a ravine and flipping over multiples with no warning light illuminated. The contact stated that three wheels detached the vehicle but was unsure if the wheels fell before the accident. The contact was taken to a local hospital for a trauma evaluation in which the contact suffered a concussion and bruises on his body. A police report was filed. The vehicle was towed to the salvage junkyard. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50.