TroubleCAR
64
Trouble

2011 Toyota Prius

Complaints: 507Avg mileage: 81,543 miSince: Mar 2011
CrashFire17 injured

Problem Areas

Service Brakes
251
Electrical System
61
Exterior Lighting
48
Engine
46
Air Bags
45
Unknown or Other
28
Vehicle Speed Control
26
Power Train
17
Electronic Stability Control (Esc)
16
Service Brakes, Hydraulic
11

Complaints Over Time

Recent Complaints

AIR BAGS
325,000 miAug 6, 2025Pleasant Grove, UT
Crash1 injured

The contact owned a 2011 Toyota Prius. The contact stated while driving at an undisclosed speed in an intersection, a Ford F-150 vehicle crashed into the front driver's side of the vehicle. The contact stated he was pinned between the door and the infotainment system. The airbags failed to deploy. No warning lights were illuminated. The contact was taken to the local hospital by a friend in a private vehicle, and the contact received medical assistance. The contact sustained internal bruising and external bruising and cuts. Additionally, the contact sustained a major injury was on the neck, on the laryngeal prominence area of the neck and on the collar bone. The medical Doctor informed the contact that the major injury could heal in 4 weeks, or in 7-8 months. The contact was also informed that the major injury could become a permanent condition, causing cramps and stiffness depending on the weather. The contact was experiencing trouble sleeping due to the injuries. The vehicle was towed to a local tow lot and was totaled. A Police report was filed. The leasing company the vehicle was purchased from was notified of the failure. The contact related the failure to an unknown air bag recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 325,000.

AIR BAGS
Sep 13, 2022McKinney, TX
Crash1 injured

ON Sept 9th, 2022, I was involved in a collision, traveling approximately 30 - 40 MPH and struck a vehicle that pulled into my path. I struck the other vehicle perpendicularly (T-Boned). My vehicle impacted on the front, initially, and then on the driver's side at full force. The result of the accident caused the front bumper to be damaged and the entire left side of the car was crushed. The force of the accident caused the driver's window and port-hole to shatter. The AIR BAGS DID NOT DEPLOY. None of the air bags deployed. The vehicle is still in the auto repair lot and has yet to be inspected by anyone. There we NO prior indicators of any problems with the airbag system.

AIR BAGS
117,000 miJan 25, 2022Keaau, HI
Crash1 injured

The contact owns a 2011 Toyota Prius. The contact stated that she was hit by another vehicle while turning left onto a highway at 5 MPH. The contact was hit on her driver-side door at approximately 60 MPH and the airbags did not deploy upon impact. The contact stated that the driver seat had collapsed backward onto the rear driver seat which sent her over the steering wheel and into the windshield. The contact lost consciousness upon impact and when she came to, her hands were dangling over the steering wheel with her head pinned to the windshield glass. The contact was removed from her vehicle by authorities and was transported to the hospital by ambulance. The contact was treated for a broken sternum, four broken ribs, two on both the left and right side of her body, and severe bruising on both the left and right side of her entire body. The contact stated that five occupants inside the other vehicle were all transported to the hospital including a four-year-old child whose car seat broke upon impact. The whereabouts and injuries of the occupants are unknown. A police report was filed at the scene. The vehicle was towed to an independent tow yard but had yet to be destroyed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was 117,000. The VIN was not available.

SERVICE BRAKES
47,000 miOct 9, 2019SAN FRANCISCO, CA
Crash1 injured

AFTER APPLYING BRAKES CAR CONTINUED TO MOVE FORWARD THROUGH GARAGE OPENING CRASHING INTO WALL AT END OF GARAGE BEFORE IT STOPPED. BRAKE WAS NOT SLOWING/STOPPING VEHICLE

HYBRID PROPULSION SYSTEM
72,000 miOct 24, 2018LA MIRADA, CA
Crash1 injured

TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND A CEMENT BARRIER. THE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED BACK, NECK, AND CHEST INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS LATER DEEMED DESTROYED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

AIR BAGS
65,000 miDec 5, 2016SOUTH PASADENA, CA
Crash1 injured

GOT HIT ON THE FRONT LEFT SIDE OF VEH. NOT AT FAULT AND I BELIEVE THE OTHER PARTY MIGHT HAVE PROVIDED FALSE PAPERS. BUT THE REASON FOR THE COMPLAINT IS MY AIRBAGS DIDNT DEPLOY??? FRONT BUMPER COVER BUMPER AND RADI. HAD DAMAGES. IN MY NONENEXPERT OPINION ENOUGH TO CAUSE IT TO EEPLOY

SERVICE BRAKES
78,000 miJul 22, 2016NOKESVILLE, VA
Crash1 injured

CAR WAS IN MOTION ABOUT 20MPH. WHEN BRAKES WAS APPLIED, THE CAR FAILED TO SLOW DOWN BUT INSTEAD QUICKLY ACCELERATED. CONTINUOUSLY APPLYING THE BRAKES DID NOTHING. CAR CAME TO A STOP APPLY RUNNING INTO ANOTHER CAR.

AIR BAGS
Feb 3, 2015PLAYA VISTA, CA
Crash1 injured

A DRIVER MADE A LEFT TURN IN FRONT OF MY CAR AND I HIT THE FRONT PASSENGER DOOR OF HIS SUV. MY FRONT END WAS TOTALED OUT. I RECEIVED A NECK AND HEAD INJURY AS WELL AS A SHOULDER AND HAND. HAD MY AIRBAGS DEPLOYED LIKE THEY WERE DESIGNED TO MY INJURIES WOULD HAVE BEEN MINIMIZED. *TR

AIR BAGS
108,152 miJan 28, 2015MARBLEHEAD, OH
Crash1 injured

ON FRIDAY, JAN. 16, 2014 MY HUSBAND MADE A RIGHT HAD TURN FROM A STOP SIGN ONTO A ROAD IN TOLEDO, OH. AN ONCOMING VEHICLE DID NOT SEE HIM AND TURNED INTO THE FRONT DRIVES SIDE SMASHING THE DOOR INTO MY HUSBAND. HIS HEAD WENT THROUGH THE WINDOW AND THE SIDE AIR BAGS DID NOT DEPLOY. OUR FRAME WAS SMASHED, DOOR SMASHED, FRONT TIRE BENT IN, DASHBOARD WAS BOWED AND BROKEN, FRONT, SMALL SIDE, AND MAIN DRIVERS SIDE WINDOWS BROKEN. THE CAR WAS FOUND TO BE A TOTAL LOSE, MY HUSBAND HAD TO SEEK MEDICAL ATTENTION, BUT MY MAIN QUESTIONS IS WHY DID THE SIDE AIR BAG NOT DEPLOY 02/05/15*LJ UPDATED 6/9/2015 *JS

AIR BAGS
60,000 miOct 24, 2014PORT CHARLOTTE, FL
Crash1 injured

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY AFTER ANOTHER DRIVER CRASHED INTO THE DRIVER SIDE OF THE VEHICLE. THE CONTACT SUSTAINED UNKNOWN INJURIES. THE CONTACT WAS NOT AWARE IF THE PASSENGERS OCCUPYING THE OTHER VEHICLE SUSTAINED ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS COMPLETELY DESTROYED. THE VEHICLE WAS TOWED. THE APPROXIMATELY FAILURE MILEAGE WAS 60,000. UPDATED 11/21/14*LJ THE CONSUMER STATED THE FAILURE OF THE AIRBAGS WAS REPORTED TO THE MANUFACTURER. THE CONSUMER BELIEVED THE AIR BAG SHOULD HAVE DEPLOYED. UPDATED 5/5/2015 *JS

SEAT BELTS
55,000 miApr 9, 2014LOHMAN, MO
Crash1 injured

AS THE PASSENGER IN THE CAR THAT I OWNED WE WERE DRIVING AND HIT THE BACK END OF A LARGE PICKUP TRUCK AT APPROX 26-28 MPH. I AM 5'10" AND AS ALWAYS WAS NOT SITTING CLOSE TO THE DASH. ONCE I REALIZED WHAT HAPPENED MY FACE WAS BLEEDING VERY HEAVILY. WHAT HAD HAPPENED WAS MY FACE HAD SLAMMED INTO THE DASH (IS NOT CLOSE TO INDIVIDUALS IN PRIUS'. MY NOSE HAD A SIGNIFICANT RIP IN TWO LOCATIONS AND WAS TRANSPORTED BY AMBULANCE FOR PLASTIC SURGERY. WITHIN 24 HRS MY ENTIRE FACE WAS SWOLLEN WITH A MAJORITY OF DARK BRUISING FROM MY EYES TO MY JAWS. AND MULTIPLE STITCHES IN MY NOSE. MY SEATBELT FAILED TO RESTRAIN ME BACK. THE AIRBAGS DIDN'T DEPLOY. ACCORDING TO THE AUTO SHOP THE AIRBAGS DIDN'T DEPLOY BC IT HAD MISSED THE SENSOR BY AN INCH. THE DAMAGE TO THE VEHICLE WAS THE FRONT CENTER OF THE VEHICLE AND THE ENTIRE PASSENGER FRONT END. THE HOOD ROLLED UP AND EVEN PARTIALLY CAME THRU THE WINDSHIELD. THE CAR WAS TOTALED FROM THE IMPACT.THEY STATED TO THEM THERE IS NO REASON THE SEAT BELT DIDN'T RESTRAIN. HOWEVER AFTER CONTACTING TOYOTA THEY DID AN INSPECTION ROUGHLY THE MIDDLE OF JANUARY AND I RECEIVED A COPY OF THE DATA REPORT THAT SHOWED MY MPH AND PROOF I WAS RESTRAINED AND MORE INFORMATION THAT AN AVERAGE PERSON WOULDN'T UNDERSTAND. THE END OF MARCH 2013 I RECEIVED A RESPONSE STATED THE SEATBELT WORKED WITHIN THE LEGAL GUIDELINES. MY THOUGHTS WERE NO WAY, WHAT WOULD BE THE PURPOSE TO WEAR THE SEATBELT IF YOU CAN STILL BE SERIOUSLY INJURED AND THEN THANKING GOD THAT MY DAUGHTER WASN'T IN THE FRONT SEAT AND NEVER HAD BEEN IN THE CAR. WITH THAT BEING SAID I WILL NEVER BUY A TOYOTA AGAIN, THE AMOUNT I SAVED IN GAS DRIVING A PRIUS IS NOT WORTH THE LOSS MY DAUGHTER WOULD GO THRU IF I WERE NOT ALIVE BECAUSE OF A PRIUS (TOYOTA). *TR

WHEELS
24,000 miJul 26, 2013OSKALOOSA, IA
Crash1 injured

WAS DRIVING A 2011 PRIUS WITH JUST UNDER 25,000 MILES ON OCTOBER 18, 2012 ON A 2 LANE HIGHWAY. A REAR TIRE SIDEWALL BLEW OUT. THERE WAS A ROLLOVER END FOR END DOWN A VERY STEEP AND LONG DITCH. THERE WERE SEVERE BACK INJURIES. *TR

SERVICE BRAKES
25,000 miFeb 14, 2013KIRKLAND, WA
Crash2 injured

I AM AN EXCELLENT DRIVER. I PURCHASED THIS PRIUS IN THE SUMMER OF 2011. WE (MY WIFE AND YOUNG DAUGHTER) WERE PROCEEDING ON JUANITA DRIVE N.E. IN KIRKLAND, WA. MY WIFE AND I AGREE THAT OUR SPEED WAS APPROXIMATELY 30-33 MPH AND THAT THERE WERE APPROXIMATELY 3+ CAR LENGTHS BETWEEN US AND THE VEHICLE IN FRONT OF US. THE WEATHER WAS DRY AND SUNNY. SUDDENLY, A VEHICLE THREE VEHICLES AHEAD OF US STOPPED TO MAKE A LEFT TURN, AND THE TWO VEHICLES BEHIND IT WERE ABLE TO STOP. I IMMEDIATELY APPLIED MY BRAKES TO THE FLOOR AS SOON AS I OBSERVED THE STOPPED VEHICLE AHEAD. I FELT NO RESPONSE - NO GRIPPING OF THE BRAKES OR GRIPPING OF THE WHEELS TO THE ROAD, NO SQUEALING, NO SKIDDING, NO SENSE OF THE BRAKES SLOWING THE VEHICLE IN THE THREE SECONDS I APPLIED THEM. DUE TO VEHICLES IN THE OPPOSING LANE, A NARROW ROAD AND NO SHOULDER (A DITCH WITH TELEPHONE POLES ON THE RIGHT), I WAS FORCED TO DESIGN THE LEAST HARMFUL IMPACT - MY FRONT RIGHT CORNER TO THE REAR LEFT CORNER OF THE VEHICLE IN FRONT. THE IMPACT TORE OPEN THE RIGHT FRONT OF THE VEHICLE, SHATTERING THE WINDSHIELD NEXT TO MY WIFE AND CAUSING HER LEGS TO FLY UP AND STRIKE THE DASHBOARD, INJURING HER LEGS IN SEVERAL PLACES. HER AIRBAG DID NOT DEPLOY. MY 7-YEAR-OLD WAS IN HER CAR SEAT IN THE BACK SEAT. THE LARGER SPLIT BACK WAS BEHIND HER. THE BACK BECAME UNHINGED AT IMPACT AND FLIPPED FORWARD, FORCING MY DAUGHTER'S UPPER BODY FORWARD. SHE SUSTAINED MINOR FACIAL INJURIES. WHILE IT IS POSSIBLE THAT THE AIRBAG NON-DEPLOYMENT WAS APPROPRIATE (I AM NOT CERTAIN OF THIS), THERE IS NO QUESTION THAT THE BRAKING WAS SOFT, SQUISHY, NON-EXISTENT, AND THE BACK SEAT SHOULD NOT HAVE BECOME UNHINGED. *TR

TIRES
240,000 miFeb 7, 2013OSKALOOSA, IA
Crash1 injured

ON OCTOBER 18,2012 I WAS DRIVING MY 2011 PRIUS 2 ON A 2 LANE HIGHWAY AT 55 MPH WHEN THE DRIVERS SIDE REAR YOKOHAMA TIRE BLEW OUT ON THE SIDEWALL. I SWERVED IN TO THE LEFT LANE TWICE BEFORE LEAVING THE ROAD, SNAPPING OFF A UTILITY POLE, GOING DOWN A REVINE AND ROLLING OVER END FOR END AND SIDE TO SIDE. I ENDED UP IN THE MIDDLE OF THE BACK SEAT ON MY STOMACH FACING THE REAR OF THE CAR. THE DRIVERS SEAT WAS BROKEN BACK AND MY SEATBELT WAS STILL ON. I WAS IN IN THE HOSPITAL FOR A MONTH FOLLOWING BACK SURGERY. I HAD 3 CRACKED VERTIBRE AND ONE CRACKED RIB AS WELL AS MANY BRUISES. NEEDLESS TO SAY THE CAR WAS TOTALED AND I AM STILL RECOVERING 3.5 MONTHS LATER. *TR

SEAT BELTS
8,000 miMar 27, 2012LAS VEGAS, NV
Crash1 injured

TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 8 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE ON THE PASSENGER SIDE DOOR. THE DRIVER'S SIDE SAFETY BELT FAILED TO RETAIN THE DRIVER, CAUSING INJURIES TO THE BACK AND NECK. THE POLICE WERE NOTIFIED AND A REPORT WAS ON FILE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 8,000. UPDATED 04/19/12*LJ THE CONSUMER ALSO STATED THE AIR BAG FAILED TO DEPLOY. TOYOTA SENT THE CONSUMER A NOTICE EXPLAINING THE AIR BAG DID NOT DEPLOY, BECAUSE THERE WAS NO DIRECT FRONTAL IMPACT, ONLY IMPACT TO THE RIGHT FRONT SIDE OF THE VEHICLE/DOOR AREA, THE MORE YIELDING PORTIONS OF THE VEHICLE. THERE WAS INSUFFICIENT ABRUPT FORWARD DECELERATION OF THE VEHICLE TO DEPLOY THE AIR BAG. THE LETTER ALSO STATED THE SEAT BELT OPERATED AS DESIGNED WITHIN THE MANUFACTURER'S SPECIFICATION. UPDATED EVOQ 05/24/12 UPDATED EVOQ 06/18/12

EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:SPEED CONTROL
3,000 miSep 21, 2022Olakcreek, WI
Crash

The contact owned a 2011 Toyota Prius. The contact stated while driving 30 MPH, the vehicle accelerated at uncontrollable speed, and an unknown warning light illuminated. The contact depressed the brake pedal desperately and the vehicle would not stop. The contact swerved into the lane of the opposite direction causing the contact to strike the front passenger end of the vehicle traveling in the opposite direction, causing the other vehicle to drive into the woods, and the contact vehicle spun in a circle. The contact stated he pulled the emergency brake causing the vehicle to come to a complete stop. No air bags deployed. No one was injured but the contact was unaware if there were any injuries to the other driver. A police report was filed. The vehicle was towed from the scene and later deemed a total loss. The manufacturer was contacted, and they stated that the accident was being investigated. The failure mileage was 3,000.

SERVICE BRAKES
78,000 miJan 25, 2021HARBOR SPRINGS, MI
Crash

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL TO STOP, THE PEDAL HAD EXTENDING TO THE FLOOR RESULTING THE BRAKING DISTANCE TO BE EXTENDED. THE CONTACT INDICATED ON TWO SEPARATE OCCASIONS WHILE THE FAILURE OCCURRED THE VEHICLE MADE CONTACT WITH AN OBJECT AND A POLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FERNELIUS FORD LOCATED AT 10459 N STRAITS HWY, CHEBOYGAN, MI 49721 WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. *BF

SERVICE BRAKES
80,000 miMar 19, 2020HARBOR SPRINGS, MI
Crash

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK IN A PARKING SPACE, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A SIGN POST. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE INDEPENDENT ACCELERATION. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

SERVICE BRAKES
111,100 miMar 6, 2020PALM HARBOR, FL
Crash

A FEW WEEKS AGO MY BRAKE AND ABS LIGHTS CAME ON AND MY BRAKE PEDAL CHANGED AND BECAME SPONGY. SINCE I WAS STILL ABLE TO BRAKE, I KEPT DRIVING THE CAR AND BECAME USED TO THE SPONGY PEDAL. THEN THE OTHER DAY I WAS RETURNING HOME FROM WORK WHEN THE CAR IN FRONT OF ME SUDDENLY HIT HIS BRAKES. I HAD TO QUICKLY HIT MINE AS WELL AND THE BRAKES LOCKED UP SENDING THE CAR SHARPLY TO THE RIGHT AND I CRASHED INTO THE GUARD RAIL CAUSING $1500 WORTH OF DAMAGE. I PICKED UP THE CAR TODAY AFTER HAVING THE DAMAGE REPAIRED BUT I STILL HAVE THE SAME PROBLEM.

AIR BAGS
Mar 26, 2019BRADENTON, FL
Crash

2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARD AIRBAG NOT DEPLOYING AFTER VEHICLE CRASHED AND SAFETY RECALL NO 18V-684. *AS

Other Prius Years

Other Toyota Models