TroubleCAR
55
Trouble

2009 Dodge Journey

Complaints: 1431Avg mileage: 69,641 miSince: May 2008
1 deathCrashFire34 injured

Problem Areas

Electrical System
741
Air Bags
265
Service Brakes, Hydraulic
187
Engine
149
Service Brakes
106
Power Train
87
Unknown or Other
84
Steering
71
Tires
33
Vehicle Speed Control
33

Complaints Over Time

Recent Complaints

AIR BAGS
90,000 miMar 11, 2016SAN ANGELO, TX
CrashFire1 injured

TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE STALLED, ROLLED OVER MULTIPLE TIMES, AND CRASHED INTO ANOTHER VEHICLE. IN ADDITION, A SMOKE ODOR EMITTED FROM THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BACK AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AWAY FROM THE CRASH SCENE. THE VEHICLE WAS NOT DIAGNOSED AND WAS DEEMED DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND 16V047000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

ELECTRICAL SYSTEM
Feb 20, 2023Middleton, WI
1 deathFire

Vehicle owner was driving and pulled over when all warning lights began flashing, wipers came on, horn started honking, windows would not go down, doors would not unlock, and vehicle started on fire. Fire appeared to begin in the engine compartment, with fire eventually consuming entire vehicle.

FUEL/PROPULSION SYSTEM
98,000 miMay 1, 2013WEBSTER, TX
CrashFire

BRAKES, ALLIGNMENT, DRIVE SHAFT WAS BENT...4TH SET OF TIRES PURCHASED IN FEB. 2013 GAS TANK & FUEL PUMP NEEDED REPLACED APRIL 2013 CALIPER LOCKED UP CAUSING FIRE, VEHICLE NEEDED TO BE TOWED MAY 2013. *TR

STEERING
178,564 miJun 13, 2020TOPEKA, KS
Crash1 injured

POWER STEERING HOSE RUPTURES AT COLD TEMPS. RECALL S08 IS IN EFFECT FOR SAME YEAR, MAKE, MODEL BUT VIN IS NOT COVERED. PETITION HAS BEEN STARTED TO GET THOSE OF US WHO ARE EXPERIENCING THE SAME ISSUE SOME RESOLVE IN THIS MATTER. HTTP://CHNG.IT/WHKLRVVJB8. *TR

AIR BAGS
126,000 miMay 19, 2020YOUNGTOWN, AZ
Crash1 injured

TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE IMPACT CAUSED THE VEHICLE TO BECOME AIRBORNE AND WAS THROWN TO THE OPPOSITE SIDE OF THE FREEWAY. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY CAUSING HER HEAD TO SNAP BACK AND FORTH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED LEG, BROKEN RIBS, NECK AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.

AIR BAGS
114,000 miJan 21, 2020CHICAGO, IL
Crash1 injured

HEAD ON COLLISION AND AIR BAGS DID NOT DEPLOY.

AIR BAGS
146,000 miMay 13, 2019GRIMES, IA
Crash2 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 60 MPH ON A MAJOR HIGHWAY, THE VEHICLE STALLED CAUSING THE CONTACT TO CRASH INTO A BRICK WALL. THE DRIVERS SIDE AIR BAG DEPLOYED WITH FORCE HOWEVER THE FRONT PASSENGER SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK PAINS, BODY PAINS, MUSCLE SPASMS IN THE LEFT ARM AND SCARRING TO THE LEFT ARM. THE FRONT PASSENGER SUSTAINED HEAD, MOUTH AND FACE INJURY DUE TO NO AIR BAG DEPLOYMENT. BOTH RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED AND A DEALER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AS THE VEHICLE WAS NOT PURCHASED FROM A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CRASH TO DETERMINE IF THEY MAY OPEN AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

AIR BAGS
140,000 miFeb 22, 2019LANCASTER, PA
Crash1 injured

I HAD A BIG ACCIDENT AND NONE OF THE AIRBAGS DEPLOYED. *DT VIN IS INVALID. *JB

SERVICE BRAKES
98,000 miJul 6, 2016VILLE PLATTE, LA
Crash1 injured

WHILE DRIVING AT A SPEED OF 45 MPH ON A ROAD THAT IS RATED FOR 55 MPH, THE LEFT DRIVER SIDE TIRE SEPARATED FROM THE CAR. WHILE TRYING TO CONTROL THE CAR BY HITTING THE BRAKES THE CAR SPEED BEGAN TO INCREASED.

AIR BAGS
119,000 miJul 1, 2016PHEONIX, AZ
Crash1 injured

TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE MAKING A LEFT TURN AT 20 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE FISHTAILED AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT ELBOW AND KNEE THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

STEERING
200,000 miMay 31, 2016NASHVILLE, TN
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE BECAME DIFFICULT TO STEER AND STALLED WITHOUT WARNING. THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE FRONT END OF ANOTHER VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED AND WAS NO LONGER ABLE TO BE DRIVEN. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NECK, BACK, ARM, AND HEAD INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND 16V047000 (AIR BAGS); HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAGS
30,000 miFeb 5, 2016PALM BEACH GARDEN, FL
Crash2 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IDLING AT A TRAFFIC LIGHT, ANOTHER VEHICLE RAN A TRAFFIC LIGHT AND CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE DRIVER SUSTAINED HEAD, NECK, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE AIR BAGS FAILED TO DEPLOY SINCE THE IMPACT WAS MORE TO THE RIGHT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,750. UPDATED 04/20/16*LJ *JS

AIR BAGS
51,000 miNov 17, 2015JASPER, AL
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE WAS CRASHED. THE DETAILS OF THE CRASH WERE UNAVAILABLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE INJURIES TO THE CONTACT'S KNEES AND LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

AIR BAGS
51,000 miSep 24, 2015BRUNSWICK, GA
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. UPON STARTING THE VEHICLE, IT STALLED AND WAS UNABLE TO RESTART. THE CONTACT STATED THAT THE ENGINE AND WINDSHIELD WIPERS FAILED, AND THE INSTRUMENT PANEL LIGHTING ILLUMINATED CONTINUOUSLY. THIS WAS A RECURRING FAILURE. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. ON JANUARY 4, 2013, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND, BECAME AIRBORNE, AND LANDED UPRIGHT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO LEFT SHOULDER AND HAD TO WEAR A BRACE. THE CONTACT SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 02/10/16*LJ; UPDATED 04/06/18*JB *TR

AIR BAGS
52,000 miJun 25, 2015JASPER, AL
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TRANSMISSION WAS REPAIRED AND THE KEY FOBS WERE REPLACED, BUT THE FAILURE PERSISTED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED KNEE AND LOWER BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

AIR BAGS
61,000 miJun 4, 2015JASPER, AL
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE, WHICH REMOVED THE ENTIRE FRONT END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AFTER THE CRASH; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 7/21/15*CN UPDATED 10/18/2017*CN

ELECTRICAL SYSTEM
130,000 miFeb 27, 2015WIGHAM, GA
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. EACH TIME THE FAILURE OCCURRED, THE CONTACT HAD TO RESTART THE VEHICLE TO RESET THE COMPUTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER WHO REPLACED THE DETENT SPRING FOR MANUFACTURER RECALL NUMBER L25, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AT A SLIGHT CURVE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BARRIER. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

ELECTRICAL SYSTEM
75,000 miFeb 27, 2015NORMAN, OK
Crash2 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT SIDE OF THE ROAD INTO TERRAIN. THE VEHICLE THEN ROLLED OVER MULTIPLE TIMES UNTIL COMING TO A STOP IN A WATER DRAIN DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER DAUGHTER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER'S RIGHT SIDE OF THE FACE WAS SEVERELY BRUISED AND NECK AND SPINE TRAUMA WAS SUSTAINED. THE CONTACT NEEDED AN MRI ON THE WRIST, ARM, NECK, AND LOWER LUMBAR AREA TO FURTHER DIAGNOSE THE EXTENT OF HER INJURIES. THE CONTACT'S DAUGHTER HAD A KNOT ON HER FOREHEAD AND WAS TREATED FOR A POSSIBLE CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 75,000.

AIR BAGS
125,000 miDec 24, 2014ST LOUIS, MO
Crash1 injured

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

AIR BAGS
Nov 12, 2014LOS ANGELES, CA
Crash1 injured

2009 DODGE JOURNEY. CONSUMER STATED THAT THE AIR BAGS DID NOT DEPLOY IN A CAR ACCIDENT. *KL THE CONSUMER STATED HE WAS REAR ENDED, WHICH CAUSED HIM TO HIT A LARGE TRUCK IN FRONT OF HIM.

Other Journey Years

Other Dodge Models