TroubleCAR
53
Trouble

2016 Ford Focus

Complaints: 1164Avg mileage: 62,856 miSince: Feb 2016
CrashFire23 injured

Problem Areas

Power Train
613
Engine
227
Fuel/Propulsion System
161
Unknown or Other
103
Electrical System
76
Fuel System, Gasoline
53
Engine and Engine Cooling
49
Steering
44
Vehicle Speed Control
33
Automatic Transmission: Control Module (Tcm/Pcm/Tecm)
19

Complaints Over Time

Recent Complaints

AIR BAGS
113,000 miMay 6, 2022Paris, AR
Crash2 injured

The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.

STEERING
43,720 miMay 26, 2021Greenville, OH
Crash1 injured

The contact owned a 2016 Ford Focus. The contact stated that while driving at approximately 10 mph, she made a left turn and the steering wheel seized. No warning light was illuminated. The vehicle crashed into the side of a house. There were people inside the house, however, they were not injured and medical attention was not received. The contact did not have her seat belt on and her face hit the dashboard upon impact. The air bags deployed. The contact did not receive medical attention on the scene but later went to the hospital for injuries sustained to her face. A police report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 43,720.

AIR BAGS
52,288 miNov 10, 2020LAKELAND, FL
Crash2 injured

TL* THE CONTACT OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT OF THE DRIVER SIDE OF THE VEHICLE IMPACTED THE RIGHT REAR OF ANOTHER VEHICLE WITH THE FRONT LEFT AND STATED THAT THE WHOLE FRONT SHEARED OFF, CAUSED THE VEHICLE TO GO INTO A SPIN. THE VEHICLE IMPACTED A STREET SIGN. AND SIX UNIT MAILBOX STATION WHICH CAUSES THE STREET SING TO COME THRU THE REAR WINDOW OF THE VEHICLE BROKEN THE GLASS. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SEVERE BRUISES FROM THE SEAT BELT, ARM NECK, BACK INJURIES AND HAD TO SEEK MEDICAL ATTENTION. THE FRONT PASSENGER ALSO SUSTAINED NECK AND BACK INJURIES AND WOULD SEEK MEDICAL ATTENTION. THE OTHER DRIVER DID NOT SUSTAINED INJURIES, THE CONTACT MENTION THAT THE DRIVER DECLINED MEDICAL TREATMENT AT THE TIME OF THE ACCIDENT. A POLICE REPORT WAS FILED. THE CONTACT MENTION THAT THE VEHICLE WAS IN THE SHOP FOR TRANSMISSION AND POWER TRAIN FAILURES SEVERAL TIMES DUE TO THE VEHICLE FAILED TO ACCELERATED AND WAS REPAIRED OF UNKNOWN RECALLS FOR THOSE FAILURES. THE VEHICLE WAS TOWED TO GEICO INSURANCE SALVAGE YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,288.

POWER TRAIN
67,000 miDec 6, 2019SAN BERNARDINO, CA
Crash1 injured

I BOUGHT THIS 2016 FOCUS IN HOPES ON GIVING IT TO MY DAUGHTER BUT I WILL NOT, IT IS NOT A SAFE GAVE TO DRIVE. OUT OF NOWHERE IT WAS STRUGGLING TO GO INTO DRIVE GEAR AND THE REVERSE GEAR AND THEN I WAS JERKING REALLY BAD WHERE MY DAUGHTERS HEADS WE'RE HURTING BECAUSE OF ITSO I TOOK IT TO A FORD DEALERSHIP IN RIVERSIDE CALIFORNIA AND THEY ARE TRYING TO CHARGE ME NOW $3,000 AND THEY HAD IT FOR MORE THAN A MONTH NOW AND I AM ABOUT TO LOSE MY JOB BECAUSE OF THE SITUATION WITH THIS CAR FORD IS SAYING THAT THEY WOULD PAY FOR MY RENTAL BUT IT'S STILL BEING CHARGED TO MY CARD WHICH I AM BEING OVERDRAFT FOR AND I'M COMING IN MORE IN-DEPTH AND DEBT BECAUSE OF THIS CAR I AM A SINGLE MOTHER TRYING TO PROVIDE FOR MY CHILDREN ALL ON MY OWNTHIS IS UNACCEPTABLE OF FORD AND THIS SITUATION HAS CAUSED ME TO GO INTO AN ACCIDENT AND I END UP HITTING ANOTHER CARTHIS TRANSMISSION ISSUE SHOULD NOT BE AN EXPENSE I SHOULD BE PAYING FOR OR BECOMING IN DEBT FOR FORTUNE BE FULLY LIABLE FOR THE SITUATION

AIR BAGS
101,800 miDec 6, 2019MANCHESTER, NH
Crash1 injured

TL* THE CONTACT OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH AND ONLY THE AIR BAG UNDERNEATH THE STEERING WHEEL DEPLOYED. THE CONTACT FELT THAT THE AIR BAG PARTIALLY DEPLOYED AS TO THERE WAS A POWDER SUBSTANCE AND AN UNUSUAL ODOR FROM THE AIR BAG. THE SENSOR INDICATED THAT THE AIR BAGS WERE ON AND ACTIVE BEFORE THE CRASH. THE CONTACT'S VEHICLE WAS TRAVELING ONLY 5 MPH, BUT THE OTHER VEHICLE WAS TRAVELING 30 MPH. ALL THE AIR BAGS IN THE OTHER VEHICLE DEPLOYED EVEN THOSE IN THE BACK SEAT. THE CONTACT SUSTAINED A NECK STRAIN AND BRUISES FROM THE SEAT BELT RESTRAINT. MEDICAL ATTENTION WAS NOT RECEIVED. THE ENTIRE ENGINE DROPPED DOWN AFTER THE CRASH AND DEBRIS WAS THROWN ACROSS THE STREET. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 101,800. THE VIN WAS INVALID.

AIR BAGS
66,000 miJun 24, 2019COLUMBIA, MO
Crash1 injured

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE IN THE LEFT LANE AND VEERED QUICKLY TO THE RIGHT LANE, CRASHED INTO ANOTHER VEHICLE, CRASHED INTO A MEDIAN, ROLLED OVER MORE THAN ONCE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD INJURY, MUSCLE SPASMS AND FURTHER MEDICAL TREATMENT WAS REQUIRED. THE HIGHWAY PATROL TOWED THE VEHICLE TO A YARD. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. A DEALER HAD NOT DIAGNOSED THE CAUSE OF THE FAILURE AND WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR A RESPONSE TO DETERMINE IF THEY MAY INVESTIGATE THE CAUSE OF THE CRASH AND THE NON-AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

ENGINE
35,654 miMay 17, 2019ROCHESTER, NH
Crash1 injured

TL* THE CONTACT OWNED A 2016 FORD FOCUS. WHILE DRIVING LOW SPEEDS, THE VEHICLE STALLED AND CAUSED A FRONT END COLLISION WITH ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOTALED AND TOWED TO THE INSURANCE COMPANY LOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 35,654. *JS

ENGINE
30,000 miMay 16, 2019ROCHESTER, NH
Crash1 injured

ON NOVEMBER 4, 2018- WHILE MAKING A LEFT-HAND TURN, THE 2016 FORD FOCUS I WAS DRIVING STALLED OUT ON THE MAIN ROAD. ON JANUARY 4, 2019 I FILLED OUT A COMPLAINT ONLINE WITH THE NHTSA-( HAVE BEEN GIVEN A LOT OF PROBLEMS) AT FIRST I WAS TOLD THAT THE COMPLAINT WAS LOST BECAUSE OF A COMPUTER ERROR, THEN I HAVE BEEN GIVEN A HARD TIME EVERY TIME I CALL UP AND ASK ABOUT IT.

AIR BAGS
49,900 miApr 23, 2019WHITE BLUFF, TN
Crash2 injured

I GOT INTO A CAR ACCIDENT ON APRIL 22 2019 AND MY STEERING WHEEL AIR BAG DID NOT DEPLOY. MY WHOLE FRONT OF THE CAR WAS WAS DESTROYED AND THE AIRBAG UNDER THE STEERING WHEEL DEPLOYED. I'M REPORTING THIS BECAUSE IT MAY NOT HAVE KILLED ME BUT IT COULD KILL SOMEONE.

UNKNOWN OR OTHER
38,000 miJan 4, 2019ROCHESTER, NH
Crash1 injured

ON NOVEMBER 4, 2018.I WAS STOPPED TO MAKE A LEFT-HAND TURN, I HAD BOTH MY HANDS ON THE STEERING-WHEEL,I LOOKED LEFT AND THEN I LOOKED RIGHT,I PUSHED DOWN ON THE GAS PEDAL WITH MY RIGHT FOOT.THE CAR STARTED TO GO,THEN IT JERKED BACK, AND THEN IT DIED DOWN TO NOTHING AND COASTED OUT ONTO THE MAIN ROAD. THE CAR GOT HIT IT WAS A (TOTAL LOSS). ON DECEMBER 7,2018 I CALLED UP TO TELL FORD ABOUT THE ACCIDENT,AND THEY SAID THE CAR WAS UNDER RECALL (RECALL-18S32), A MALE REPRESENTATIVE SAID SOMEONE WOULD CALL ME BACK IN 15 DAYS ,BUT NO-ONE EVER DID. ON DECEMBER 27,2018 I WAS READING ON THE INTERNET ABOUT THE RECALL, I READ SOMETHING THAT SEEMED ODD ABOUT THE RECALL , IT IS LISTED WHERE IT SAYS REMEDIES, IT SAYS(FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VECHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2017) WHY DOES IT SAY THIS? ON DECEMBER 27,2018 I CALLED FORD AND ASKED WHAT DOES IT MEAN, AND THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT SHE DID NOT KNOW. IS THIS A 2017 RECALL OR A 2018 RECALL?

AIR BAGS
61,000 miMar 20, 2018ROSELLE PARK, NJ
Crash1 injured

I WAS IN AN AUTO ACCIDENT ON 3/18 AT FAULT OF ANOTHER DRIVER TRAVELING EAST, PASSING A STOP SIGN, WHILE I WAS TRAVELING NORTH ON A RESIDENTIAL STREET. THE HIT IMPACTED THE FRONT OF MY DRIVER'S LEFT SIDE. THE FORCE WAS HARD ENOUGH TO DESTABILIZE MY VEHICLE AND GO INTO 'CRASH MODE' CALLING THE POLICE VIA BLUETOOTH TECHNOLOGY. EMS WAS CALLED TO CHECK MY SHOULDER, LOWER BACK AND HEAD WHICH IS IN A LOT OF PAIN THIS MORNING. THING IS NO AIRBAGS EVER DEPLOYED. I WAS IN A MAJOR ACCIDENT WITH DEFECTIVE AIRBAGS.

AIR BAGS
Mar 1, 2018CLEVELAND, OH
Crash1 injured

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE WAS T-BONED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN AWAY FROM THE SCENE. IT WAS UNKNOWN IF THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF THE DEALER OR MANUFACTURER WERE CONTACTED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

SERVICE BRAKES
32,000 miJan 25, 2018COVINGTON, GA
Crash1 injured

THE VEHICLE TURNED OFF AS WE WERE DRIVING DOWN THE ROAD AT 2PM ON FRIDAY 1/12. WE CALLED TWO DIFFERENT FORD DEALAHIPS TO GET THE CAR SERVICED. BOTH MADE AN APPT FOR THE FOLLOWING WEEK BUT NEITHER TOLD US NOT TO DRIVE THE CAR. LATER THAT DAY IF HAPPENED AGAIN AND THE BRAKES WOULD NOT WORK TO STOP THE CAR SO ANOTHER VEHICLE WAS HIT AND SUP SEQUENTALY TOTALED MY VEHICLE.

AIR BAGS
33,000 miNov 4, 2017WINTERVILLE, NC
Crash2 injured

MY GIRL FRIEND ,AGE 72 WAS DRIVING THE FORD FOCUS AND TURNING INTO HER APT. COMPLEX, SHE WAS HIT AT ABOUT A 35 DEGREE ANGLE AND ALTHOUGH THE LOWER AIR BAG ON THE STEERING COLUMN DEPLAYED THE AIR BAG ON THE TOP OF THE STEERING WHEEL DID NOT. THE CAR WAS TOTALLED.THE SEAT BELT SAVED HER FROM SERIOUS INJURY, BUT HER CLAVICLE WAS BRUISED AND SHE HAS SORE MUSCLES ON HER NECK AND THE LEFT SIDE OF HER BODY. THE LOWER AIR BAG THAT DID DEPLOY SAVED HER FROM SERIOUS LOWER BODY INJURY EXCEPT FOR SOME SWELLING AND BRUISING. HER VEHICLE WAS IN MOTION WHEN SHE WAS HIT BY A TRUCK COMING FROM THE OTHER DIRECTION. MY CONCERN IS SHOULD THAT UPPER AIR BAG DEPLOYED THE SAME AS THE LOWER AIR BAG DID. IS IT POSSIBLE THE UPPER AIR BAG WAS DEFECTIVE,AND HAS ANYONE ELSE REPORTED THIS?

AIR BAGS
May 25, 2017TEMECULA, CA
Crash2 injured

TL* THE CONTACT'S DAUGHTER OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT 30 MPH, THE DRIVER STRUCK THE REAR OF ANOTHER VEHICLE. ALL AIR BAGS EXCEPT THE DRIVER KNEE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO HER CHEST AND HANDS AND THE FRONT PASSENGER SUFFERED BACK INJURIES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S AUTO INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ENCINITAS FORD 1424 ENCINITAS BLVD, ENCINITAS, CA 92024. THE DEALER STATED THAT THE CONTACT SHOULD SPEAK TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

ELECTRONIC STABILITY CONTROL (ESC)
32,200 miNov 10, 2019SPARTANBURG, SC
Fire1 injured

ENGINE CAUGHT FIRE 2 WEEKS AFTER SERVICE DEPT AT VIC BAILEY FORD REPLACED. INCIDENT REPORT. TOTAL LOSS AND LAWSUIT COMING IF NOT COMPENSATED FOR PROPERTY DAMAGE AND EMOTIONAL DISTRESS. ENGINE IGNITED WITH ME IN VEHICLE! SERVICE BAY RELEASED CAR TO ME 2 WEEKS AGO. TOLD THEM WAS NOT FIXED FOR 2 WEEKS WAITED ON APPT. OIL LIGHT CAME ON AFTER DROPPING OF DAUGHTER TO SCHOOL. MULTIPLE WITNESSES AND VIDEOS OF FIRE UNDER CAR AND THEN BLEW DUE TO HEAT SOURCE WHICH WAS ALL SUPPOSEDLY FIXED. I WAS DRIVING THE CAR AND PULLED OVER AS SOON AS OIL LIGHT CAME ON AND I SMELLED SMOKE. TURNED INTO NEAREST PARKING LOT OFF HIGHWAY 221, SPARTANBURG SC. ROEBUCK FIRE DEPT RESPONDED. WILL NOT DRIVER A VEHICLE FROM FORD EVER AGAIN!

POWER TRAIN
Oct 26, 2023Dunmore, PA
Crash

The car shifted out gear and lunged forward causing the driver to lose control and the vehicle was damaged.

FUEL/PROPULSION SYSTEM
Jul 13, 2022Huntsville, AL
Crash

wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless

POWER TRAIN
63,000 miMar 21, 2022Vernon, TX
Crash

The contact owns a 2016 Ford Focus. The contact stated that while the daughter was driving approximately 65 mph, the transmission erroneously down shifted causing the driver to lose control of the steering and crash into the center median causing damage to the undercarriage of the vehicle. During the crash no injuries were reported and no police report was taken. The contact indicated that prior to the incident the vehicle had experienced rough shifting. The vehicle was taken to a local mechanic who diagnosed that the powertrain control module needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered.. The failure mileage was 63,000.

STRUCTURE:BODY
143,336 miApr 11, 2020CHULA VISTA, CA
Crash

I WAS INVOLVED IN A SPIN OUT DUE TO RAINY WEATHER ON MONDAY APRIL 6TH, 2020. THE CAR ENDED UP HITTING THE CONCRETE DIVIDER IN THE CENTER OF THE FREEWAY IN ACCESS OF 55 MPH AND THE AIRBAGS DID NOT DEPLOY, EVEN THOUGH THE VEHICLE HAD FRONTAL/ SIDE IMPACTS. I WAS UNHARMED IN THE EVENT, BUT IT IS CONCERNING TO ME, AS MY CAR WAS TOTALED AND THE FRAME WARPED AROUND THE ENGINE.

Other Focus Years

Other Ford Models