2000 Jeep Cherokee
Problem Areas
Complaints Over Time
Recent Complaints
THIS REPORT IS BEING SUBMITTED BY A CHILDREN'S HOSPITAL ON BEHALF OF A PATIENT FAMILY. A 10 YEAR OLD PATIENT WAS RIDING IN THE BACK SEAT OF A 2000 JEEP CHEROKEE WHEN FAMILY WAS INVOLVED IN A CRASH AT APPROXIMATELY 60 MPH. PATIENT AND FAMILY REPORT THAT THE SEAT BELT IN HER SEATING POSITION 'POPPED' OPEN AT THE BUCKLE AT THE TIME OF IMPACT. ACCORDING TO PATIENT AND FAMILY THE SEAT BELT WAS PROPERLY BUCKLED PRIOR TO THE CRASH. PATIENT SUSTAINED INJURIES REQUIRING HOSPITALIZATION THAT ARE NOT EXPECTED TO RESULT IN LONG TERM DISABILITY. PATIENT'S 4 YEAR OLD SIBLING WAS ALSO BUCKLED IN A BOOSTER SEAT IN THE BACK SEAT; THIS SEATBELT REMAINED BUCKLED AND THE SIBLING WAS UNINJURED. *TR
ON JULY 26, MY SON HAD A FRONT IMPACT WRECK IN HIS 2000 JEEP CHEROKEE SPORT THAT TOTALED THE CAR, HOWEVER NEITHER THE DRIVER'S SIDE AIRBAG, NOT THE PASSENGER'S SIDE AIRBAG DEPLOYED. AS A RESULT OF THIS CRASH, MY SON, WHO WAS DRIVING HIT HIS HEAD ON THE STEERING WHEEL AND REQUIRED 11 STICHES AND MY OTHER SON, WHO WAS THE PASSENGER IN THE CAR SUSTAINED A HEAD INJURY REQUIRING 8 STICTHES AS WELL AS NUMEROUS IMPACT BRUISES. INJURIES WERE MINIMIZED BECAUSE BOTH SONS WERE WEARING THEIR SEATBELTS. *TR
CAR WAS IN A CHAIN REACTION ACCIDENT. I WAS HIT FROM BEHIND AND PUSHED INTO THE CAR IN FRONT OF ME. MY CAR WAS A TOTAL LOSE AS WAS THE CAR I WAS PUSHED INTO. THE AIR BAGS DID NOT INFLATE. *NM
DT: THE CONTACT STATED WHILE DRIVING SOMETHING RAN IN FRONT OF DAUGHTER'S VEHICLE. SHE TURNED THE WHEEL TO AVOID THE ROAD HAZARD AND LOST CONTROL OF THE VEHICLE. THE VEHICLE FLIPPED OVER, AND EJECTED BOTH THE DAUGHTER AND HER PASSENGER THROUGH THE WINDSHIELD. THE POLICE STATED BOTH HAD ON THEIR SEAT BELTS. UPON IMPACT, THE DRIVER'S SIDE AND PASSENGER SIDE AIR BAGS DID NOT DEPLOY. A POLICE REPORT AND INSURANCE REPORTS WERE TAKEN. BOTH THE CONTACT'S DAUGHTER AND THE PASSENGER WERE SERIOUSLY INJURED. *AK
AFTER BEING INVOLVED IN A HEAD ON ACCIDENT, THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. *JB.......*AK
MY DAUGHTER HYDROPLANED AND HIT A VERY LARGE ROCK ( ABOUT 3 FEET IN DIAMETER) GOING APPROXIMATELY 30 MILES AN HOUR. NEITHER OF THE AIRBAGS DEPLOYED. *JB
MY DAUGHTER WAS DRIVING THE CAR APPROXIMATELY 30 MILES AN HOUR AROUND A BEND. SHE HYDROPLANED AND HIT A BOULDER ABOUT 3 FOOT IN DIAMETER HEAD ON, CAUSING EXTENSIVE DAMAGE TO FRONT, BUMPER AND UNDERCARRIAGE. THE AIRBAGS DID NOT DEPLOY. *NLM
CONSUMER WAS INVOLVED IN A FRONT END COLLISION WHILE TRAVELING 45 MPH. DRIVER'S SIDE AND PASSENGER'S SIDE AIRBAGS FAILED TO DEPLOY. DRIVER SUSTAINED INJURIES. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
WHEN IT RAINS BRAKES BECOME DEFECTIVE AND IT IS HARDER TO SLOW DOWN, AND FEEL LIKE THEY DON'T CATCH IMMEDIATELY. I HAVE HAD A CAR CRASH DUE TO FAULTY BRAKES. I REPORTED THIS PROBLEM TO THE MANUFACTURER AND THEY ARE NOT WILLING TO DO ANYTHING. SINCE PURCHASING THIS JEEP I HAVE HAD IT REPAIRED OR LOOKED AT BY 3 DIFFERENT DEALERSHIPS AND ONE GOODYEAR DEALERSHIP, 6 TIMES IN THE FIRST SIX MONTHS IN ATTEMPTS TO GET THE VARIOUS PROBLEMS CORRECTED. MY MAIN CONCERN WAS AND IS THE BRAKES. IN DRY WEATHER THEY VIBRATE, PULL AND CAUSE THE WHOLE FRONT END TO SHAKE. IN WET WEATHER AND SNOW THEY DO NOT ALWAYS CATCH RIGHT AWAY AND ALSO I FEEL A "THUMPING" ON THE BRAKE PEDAL AND ALSO A "THUMPING" NOISE WHEN THEY ARE APPLIED, AS IF SOMETHING IS BROKEN INSIDE. ON JULY 4 AFTER A HEAVY THUNDERSTORM THE PERSON AHEAD OF ME FAILED TO TURN AND I SLAMMED ON THE BRAKES. AT ABOUT 30 FEET I REALIZED THAT MY JEEP WASN'T SLOWING DOWN, AND BECAUSE THE DEALERSHIP THAT SOLD ME THE JEEP SAID I HAD ANTILOCK BRAKES, I STOOD ON THEM, KNOWING THAT YOU SHOULDN'T PUMP ABS BRAKES. I HIT THE CAR IN FRONT OF ME, DAMAGING MY JEEP BUT NOT THE OTHER CAR. I HAVE REPORTED THIS TO CHRYSLER, AND YESTERDAY (7/13/01) MET WITH THEIR INDEPENDENT SPECIAL INVESTIGATOR, WHO TEST DROVE THE JEEP IN DRY WEATHER. HE STATED THAT THERE IS NOTHING WRONG WITH THE BRAKES, BUT THAT I HAVE REAR-WHEEL DRIVE AND DO NOT HAVE ABS BRAKES. I CHECKED WITH MY INSURANCE COMPANY AND THE DEALERSHIP REPORTED TO THEM, THE DAY I PURCHASED THE CAR THAT I HAD ANTILOCK BRAKES. CHRYSLER HAS BEEN TOTALLY UNRESPONSIVE, AND DOES NOT SEEM TO CARE THAT THIS VEHICLE IF NOT FOR THE SLOW SPEED COULD HAVE ALREADY RESULTED IN MAJOR INJURIES OR DEATH. THEY SAY THIS VEHICLE IS SAFE BUT THE BRAKES HAVE *ALREADY* FAILED IN ONE ACCIDENT, HOW DO THEY CONCLUDE THIS VEHICLE IS SAFE WHEN NONE OF THEIR REPRESENTATIVES HAVE EVER DRIVEN IT IN WET WEATHER, EXCEPT THE ONE DEALERSHIP THAT *DID* FIND A PROBLEM WITH THE BRAKES. *AK
WHILE DRIVING ABOUT 68MPH ON AN INTERSTATE, TAPPED BRAKES TO CANCEL CRUISE CONTROL, RIGHT FRONT TIRE LOCKED CAUSING ME TO LOSE CONTROL ON THE VEHICEL HIT GUARDRAIL HEAD ON AT ABOUT 55MPH. AIRBAGS DID NOT DEPLOY. TOOK VEHICEL INTO ONE DEALERSHIP 4 TIMES, SAID NOTHING WAS WRONG, TOOK IT TO ANOTHER ONCE DID NOT FIND FRONT PROBLEM BUT REPLACED MY WHOLE REAR END.*AK
WHILE DRIVING 30-40 MPH HAD A FRONTAL IMPACT IN WHICH THIS VEHICLE T-BONED ANOTHER VEHICLE, AND DRIVER'S/ PASSENGER'S AIRBAGS DID NOT DEPLOY, WHICH DID NOT PROTECT THE OCCUPANTS. JEEP DEALER WAS NOT WILLING TO HELP. *AK
2000 JEEP CHEROKEE. UNIT #1 WAS TRAVELING EASTBOUND ON THE OHIO TURNPIKE WHEN THE LEFT FRONT WHEEL CAME OFF. THE WHEEL TRAVELED ACROSS THE ROADWAY AND BOUNCED OVER THE CONCRETE WALL AND STRUCK UNIT#2. *LN ACCORDING TO THE POLICE REPORT, THE LEFT FRONT WHEEL AND TIRE CAME OFF THE VEHICLE, THE LEFT FRONT FENDER AND LEFT FRONT ROTOR WERE DAMAGED AND THE STUDS WERE STRIPPED AND BROKEN OFF. (OHIO TRAFFIC CRASH REPORT # 10-0383-90)*JB
WHILE THE VEHICLE WAS PARKED WITH THE ENGINE OFF, THE VEHICLE ROLLED AND HIT ANOTHER VEHICLE. THE MANUFACTURER SENT A REPRESENTATIVE TO ASSESS THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB *MR
CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE DUE TO A MALFUNCTION IN THE REAR BRAKES. WHILE DRIVING 35 MPH, THE DRIVER APPLIED PRESSURE TO THE BRAKE PEDAL AND VEHICLE SKIDDED 55 FEET BEFORE HITTING ANOTHER VEHICLE. THERE WERE ONLY SKID MARKS FROM THE FRONT TIRES. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER. *AK
THE VEHICLE WAS IN PARK WITH THE ENGINE RUNNING, WHEN ALL OF A SUDDEN THE GEAR WENT INTO REVERSE AND HIT ANOTHER VEHICLE. *JB
2000 JEEP CHEROKEE WAS IDLING WITH THE ENGINE RUNNING IN PARK, NO EMERGENCY BRAKE ON. EXITED THE VEHICLE AND GOT A FEW ITEMS FROM THE REAR SEATING, THEN ENTERED THE REAR HATCH AREA TO GET A FEW MORE ITEMS OUT. WALKING AWAY FROM THE VEHICLE ABOUT 20 YARDS WHEN I TURNED AROUND THE VEHICLE WAS GONE. IT ENDED UP ACROSS THE STREET IN AN EMBANKMENT. WHEN I OPENED THE DRIVERS DOOR, THE VEHICLE WAS NOT IN DRIVE. NO ONE WAS IN THE VEHICLE AT THE TIME, MINOR DAMAGE TO THE FRONT OF THE JEEP. *JB
I ANGLE PARKED MY JEEP IN A BANK PARKING LOT. AFTER PARKING, THE TRANSMISSION REMAINED IN DRIVE WITH THE MOTOR RUNNING. I SAT IN MY JEEP FOR A MINUTE OR TWO, ASSEMBLING THE PAPERWORK I'D NEED IN THE BANK. I THEN TURNED THE IGNITION SWITCH TO THE LOCK POSITION, WHICH TURNED OFF THE MOTOR (BUT, UNFORTUNATELY, THE TRANSMISSION REMAINED IN DRIVE). I THEN PULLED MY JEEP KEY OUT OF THE IGNITION, GOT OUT OF THE JEEP AND WALKED ABOUT 75 - 100 FEET TO THE ENTRY STAIRS LEADING TO THE BANK. AT THAT MOMENT, A LADY YELLED TO ME. MY JEEP WAS SLOWLY ROLLING BACKWARDS AND IT STOPPED AFTER IT HIT A BUILDING ABOUT 70 FEET AWAY, STRIKING THE BUILDING AT AN APPROXIMATE 60 DEGREE ANGLE. DUE TO THE MANUFACTURING DEFECT, MY JEEP SUSTAINED BODY DAMAGE IN THE AMOUNT OF $260.42 FOR WHICH I HAVE AN ESTIMATE. HAD THE DEFECT NOT EXISTED, THERE WOULD HAVE BEEN NO ACCIDENT BECAUSE I WOULD NOT HAVE BEEN ABLE TO TURN THE IGNITION SWITCH TO LOCK WITHOUT FIRST PLACING THE TRANSMISSION IN PARK. DAIMLERCHRYSLER MOTORS CORPORATION REPAIRED THE MANUFACTURING DEFECT BUT REFUSES TO TAKE ANY RESPONSIBILITY FOR BODY DAMAGE TO MY JEEP. CAN YOU HELP? WILL YOU HELP? YOUR HELP TO RESOLVE THIS RIDICULOUS ISSUE WOULD BE GREATLY APPRECIATED. DAIMLERCHRYSLER'S REFERENCE NUMBER FOR MY CLAIM IS 9908985. I HAVE TELEPHONED THEM TWO OR THREE TIMES AND WRITTEN TWO LETTERS TO THEIR AUBURN HILLS, MI OFFICES AND THEY HAVE WRITTEN THREE LETTERS TO ME BUT REFUSE TO PAY THE $260.42. *AK
JEEP CLAIMS THAT IT DOES NOT HAVE A PROBLEM WITH BRAKE ROTORS, AFTER RESEARCHING, THEY SEEM TO HAVE A BIG PROBLEM THEY WILL NOT FIX. IT IS TO LATE TO HELP MY SIX MONTH OLD BABY WHO ENDED UP IN THE HOSPITAL AFTER A FAILURE! *AK
CONSUMER USED VEHICLE FOR DELIVERING MAIL. SHE PULLED UP AND THERE WAS A MAILBOX NEXT TO HER. SHE GOT OUT OF VEHICLE WITH VEHICLE BEING TURNED OFF IN PARK POSITION. SHE WENT TO RETRIEVE A POST CARD AND WHEN SHE LOOKED UP DOOR WAS OPEN, AND VEHICLE WAS GOING BACKWARDS AND IT HIT MAIL BOX. CONSUMER JUMPED INTO VEHICLE AND TURNED IT ON TO STOP IT. $2300.00 WORTH OF DAMAGE. DEALERSHIP WILL HEAR ABOUT IT.*AK CONSUMER STATED SHE JUMPED INTO THE VEHICLE, SLAMMED ON BRAKES AND TURNED THE KEYS TO UNLOCK STEERING WHEEL AND PUT VEHICLE BACK INTO PARL.*SLC
VEHICLE WAS PARKED, ENGINE RUNNING, EMERGENCY BRAKE NOT APPLIED VEHICLE SUDDENLY WENT BACKWARD, ACROSS THE STREET, HIT A HOUSE, AND DAMAGE TO VEHICLE WAS $ 500, HOUSE $ 3000.*AK *SLC
