TroubleCAR
63
Trouble

2002 Chevrolet Suburban

Complaints: 286Avg mileage: 77,092 miSince: Dec 2001
CrashFire24 injured

Summary

The 2002 Chevrolet Suburban has drawn 286 NHTSA complaints since December 2001, earning a trouble score of 63/100 elevated complaint activity. Filings include 24 crashes, 5 fires, and 24 injuries across an average of 77,092 mi.

The most-reported problem areas are Service Brakes (117 complaints), Fuel System (30 complaints), and Power Train (24 complaints). Reports spiked in Aug '05 with 16 filings — roughly 8× the typical monthly volume for this model.

Problem Areas

Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip
42
Service Brakes
41
Parking Brake
19
Service Brakes, Hydraulic
18
Tires
11
Power Train:Automatic Transmission
10
Steering
10
Unknown or Other
8
Electrical System
8
Delivery: Fuel Pump
8

Complaints Over Time

Recent Complaints

AIR BAGS
260,000 miJul 8, 2021Arlington, VA
Crash1 injured

The contact owned a 2002 Chevrolet Suburban. The contact stated that while driving at 40 mph, there were cicadas flying towards the front driver side windshield that obstructed the contact's visibility which caused the contact to crash into a utility pole. The air bags did not deploy. The contact was transported to the hospital by ambulance for injuries sustained. A police report was filed. The vehicle was first towed to a towing yard then towed to an auto body shop where the insurance company deemed it totaled. The manufacturer was made aware of the failure and had sent out a field representative to inspect the vehicle and retrieved the event data recorder from the vehicle. The failure mileage was 260,000.

STRUCTURE:BODY
216,234 miJan 21, 2021RIVERSIDE, CA
Crash1 injured

I WAS ON THE FREEWAY THERE WAS TRAFFIC I WENT TO SLOW DOWN MY BRAKES LOCKED UP ON ME MY CAR FISH TAILED I RELEASED THE BRAKES AND THEY WERE STILL STILL LOCKED. CAUSED ME TO SLID AT LEAST 30 FEET I WAS ONLY GOING 35. WHICH CAUSED ME SLAM INTO THE CENTER DIVIDER

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 12, 2005HIGHLAND PARK, IL
Crash2 injured

I WAS PULLING INTO A PARKING SPACE AND MAY ANTILOCK BRAKES ENGAGED AND THE VEHICLE WOULD NOT STOP. I WAS STOPPED BY A BRICK WALL. BOTH MY CHILD AND I WERE IN THE CAR AT THE TIME OF THE ACCIDENT. WE BOTH SUFFER FROM SORE NECKS AND BACKS. I DID CONTACT GM'S PRODUCT LIABILITY GROUP AT THE TIME AND WAS TOLD NO PROBLEM EXISTED. I CONTINUED TO DRIVE THE CAR AND THE ANTI-LOCK BRAKE PROBLEM BECAME SO BAD THAT I HAVE DISCONTINUED USING THE CAR. *NM

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
117,000 miJul 6, 2005HOUSTON, TX
Crash1 injured

BRAKE PEDAL FAILED TO RELEASE CRUISE. BRAKES FAILED ALTOGETHER CAUSING BRAKES TO GO TO THE FLOOR, SUBSEQUENTLY VEHICLE HAD TO BE DRIVEN OFF ROAD TOWARD TRAFFIC BRINGING ABOUT LOSS OF CONTROL OF VEHICLE CAUSING CRASH INTO ANOTHER VEHICLE ON HIGHWAY AND HITTING A TELEPHONE POLE. VEHICLE WAS TOTALED.

AIR BAGS
71,000 miMay 23, 2005GRAND PRAIRE, TX
Crash2 injured

DT: HUSBAND HAD AN ACCIDENT, CAR PULLED OUT IN FRONT OF HIM AND HIT THEM ON DRIVER AND BACK SEAT PASSENGER SIDE HEAD. UPON IMPACT, AIR BAG DID NOT DEPLOY.*AK

SEAT BELTS:FRONT
58,000 miJan 24, 2005DESTREHAN, LA
Crash2 injured

THE CONSUMER WAS INVOLVED IN AN ACCIDENT. THE CONSUMER WAS DRIVING ABOUT 60 MPH AND REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. ALSO THE SEAT BELTS DID NOT HOLD THE DRIVER AND PASSENGER CAUSING THEM TO GO FORWARD INTO THE WINDSHIELD. PROVIDE FURTHER DETAILS. *JB

AIR BAGS:FRONTAL
20,000 miOct 1, 2003HOUSTON, TX
Crash2 injured

I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA

AIR BAGS
30,000 miSep 10, 2003STOCKDALE, TX
Crash1 injured

WHILE DRIVING AT 45 MPH VEHICLE WAS FORCED OFF OF THE ROAD INTO ONCOMING TRAFFIC. CONSUMER SWERVED TO AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE. THIS ACTION CAUSED THE VEHICLE TO CRASH THROUGH A FENCE, RUN INTO A DITCH, AND COLLIDE HEAD ON WITH AN OAK TREE. SEAT BELTS WERE WORN, BUT AT THE TIME OF THE IMPACT, THE LATCH CAME APART. VEHICLE WAS EQUIPPED WITH FRONT AND SIDE AIR AIR BAGS. UPON IMPACT, THEY DID NOT DEPLOY. CONSUMER'S KNEE WAS BROKEN, AND HE SUFFERED A CONCUSSION. POLICE AND MEDICAL HELP DID ARRIVE ON THE SCENE. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED OF THE INCIDENT. *AK

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
12,700 miApr 22, 2003UNION CITY, CA
Crash1 injured

DRIVING ON FREEWAY ALONG CARPOOL LANE WHEN THE CAR AHEAD OF US STOPPED TO MOVE TO THE NEXT LANE AND WE ALL HAD TO STOP. I HAD A GOOD DISTANCE FROM THE VEHICLE IN FRONT OF ME WHEN I HIT THE BRAKES. THE BRAKES WENT ALL THE WAY TO THE FLOOR(LITERALLY) BUT STILL DIDN'T STOP UNTIL I CRASHED INTO THE CAR IN FRONT OF ME. THE ABS BRAKES FEELS UNUSUAL. I ALSO HEAR A CLANKING SOUND ON THE DIFFERENTIAL EVERY TIME I HAVE TO DECELERATE AND GO BACK TO NORMAL SPEED OR JUST MOVING FROM "PARK" TO "REVERSE" OR FROM "NEUTRAL" TO "REVERSE". *NLM

VEHICLE SPEED CONTROL
Apr 21, 2003ORANGE PARK, FL
Crash1 injured

THE CONSUMER WAS BACKING CAR OUT OF CARPORT AND LIGHTLY HIT A TREE WITH THE LEFT REAR BUMPER. CONSUMER WAS ATTEMPTING TO PLACE VEHICLE IN PARK, BUT HAD ONLY GOTTEN TO NEUTRAL WHEN TRUCK SUDDENLY ACCELERATED FORWARD. TRUCK CRASHED INTO A FENCE AND THE HOUSE RESULTING IN SEVERE FACIAL INJURIES TO A BYSTANDER. *NLM

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
13,000 miApr 6, 2003HOUSTON, TX
Crash3 injured

BRAKE FAILURE ON 2002 CHEVY SUBURBAN. RESULTING IN A CRASH. *JB

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Aug 13, 2002OAKTON, VA
Crash4 injured

WHEN CAR WAS 2 MONTHS OLD, WE COMPLAINED TO THE DEALER THAT THE ANTI-LOCK BRAKES DIDN'T SEEM TO WORK PROPERLY IN THAT THEY LOCKED UP AND MADE THE CAR JOLT TO A STOP. DEALER SAID OVER PHONE THAT THIS WAS FINE AND DID NOT NEED TO LOOK AT CAR. ON JUNE 25, 2002, SAME PROBLEM WAS EXPERIENCED ON I-95 WHEN TRYING TO AVOID ANOTHER CAR THAT CUT INTO LANE. BRAKES DID NOT RESPOND, I LOST CONTROL OF SUBURBAN, WHICH ROLLED OVER AND WAS TOTALED.*AK

AIR BAGS
Jul 17, 2002HOBSON, MT
Crash2 injured

WHILE DRIVING 25 MPH, VEHICLE WAS INVOLVED IN A COLLISION IN WHICH THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY, CAUSING INJURIES.*AK THE VEHICLE WAS HIT BROAD SIDE ON THE PASSENGER SIDE. IT FLIPPED ON THE DRIVERS SIDE AND SLID 39 FEET. THE DRIVER RECEIVED SEVERE LACERATIONS TO THE BACK AREA BY SHATTERED GLASS. THE PASSENGER HAS WHIPLASH AND A SMALL CONTUSION TO THE HEAD WITH BRUISES. *JG

SERVICE BRAKES
60,000 miApr 22, 2016MIDDLE VILLAGE, NY
Crash

THE REAR BRAKE LINE FAILED FOR THE SECOND TIME AND CAUSED ME TO HAVE ACCIDENT. THE ISSUE IS THAT THE FRONT BRAKES DID NOT STOP THE VEHICLE AND THE BRAKE PEDAL WENT TO THE FLOOR. WHEN THIS HAPPENED THE FIRST TIME 2009 THE DEALER CHANGED THE MASTER CYLINDER AND OTHER BRAKE COMPONENTS STATING THAT IS WHY THE FRONT BRAKES DIDN'T WORK HOWEVER THIS FAILURE WAS EXACTLY THE SAME AS THE FIRST INCIDENT ABSOLUTELY NO BRAKES.

SERVICE BRAKES
102,000 miJul 27, 2015HIGHLAND HEIGHTS, KY
Crash

STARTED VEHICLE PUT IN REVERSE TO BACK UP AND WHEN APPLIED BRAKES THEY PEDAL WAS SOFT AND THEN WENT TO FLOOR AND VEHICLE HIT A TREE. BRAKE LINES ARE RUSTED SEVERELY.

SERVICE BRAKES
150,000 miNov 15, 2014COCOA, FL
Crash

VEHICLE WAS INVOLVED IN CRASH AFTER BRAKES FAILED, WITHOUT WARNING INDICATOR. BRAKE LINE WAS CORRODED THROUGH IN ENGINE COMPARTMENT NEAR BRACKET ON FRAME. *TR

POWER TRAIN
128,000 miJun 21, 2012MORRISON, IL
Crash

TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A TODDLER WAS ABLE TO INSERT AND TURN THE KEY IN THE IGNITION TO THE ACCESSORY POSITION. THE CHILD WAS ALSO ABLE TO SHIFT THE GEAR SHIFT SELECTOR WITHOUT ENGAGING THE BRAKES, AND THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE JUMPED A RETAINING WALL AND CRASHED INTO A TREE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHO COULD NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE COULD BE SHIFTED WITHOUT ENGAGING THE BRAKES FOR TOWING PURPOSES. THE CONTACT WAS ADVISED NOT TO LEAVE THE KEYS NEAR CHILDREN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.

SERVICE BRAKES, HYDRAULIC
110,000 miMay 2, 2012SAN ANTONIO, TX
Crash

BEGAN EMERGENCY BREAKING AND EVASIVE MANEUVERS. SHORTLY AFTER BEGINNING TO TURN, THE ABS LIGHT CAME ON AND ALL 4 WHEELS LOCKED. THE RESULT WAS A 180 DEGREE SPIN ACROSS 5 LANES OF I30 JUST SOUTH OF DOWNTOWN DALLAS. WE ALMOST AVOIDED ANY COLLISION, BUT IT COULD HAVE BEEN HORRIBLE AS WE WERE CLOSE TO HITTING AT LEAST 7 TO 10 VEHICLES WITH SPEED DIFFERENTIALS OF ABOUT 50MPH WHILE OUT OF CONTROL. THE FAILURE CODE WAS THE EBCM RELAY, AND THE SYSTEM WORKS IF THE AMBIENT TEMPERATURE IS COLD ENOUGH, THOUGH IT FAILS ON BUMPS SOMETIME. TYPICAL BAD SOLDER JOINT BEHAVIOR. MANY PEOPLE ARE REPAIRING THESE MODULES BY RE-SOLDERING THE RELAY CONNECTIONS. *JS

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
98,000 miFeb 4, 2009CHAMBERSBERG, PA
Crash

TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING BETWEEN 5-10 MPH, THE VEHICLE RESPONDED SLOWLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT EXPERIENCED DIFFICULTY SLOWING DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). ALSO, THERE WAS A RECOMMENDATION TO DISCONNECT THE FUSE THAT DEACTIVATED THE ANTI-LOCK SYSTEM. THE RECALL REMEDY HAS NOT CORRECTED THE ISSUE ADDRESSED IN THE SAFETY DEFECT. THE FAILURE AND CURRENT MILEAGES WERE 98,000. UPDATED 3/5/09 *CN THE CONSUMER REAR ENDED ANOTHER VEHICLE AT 5 MPH WHEN HE ATTEMPTED TO STOP. UPDATED 03/10/09. *JB

TIRES
49,149 miAug 24, 2006LANSDALE, PA
Crash

I PURCHASE A 2002 CHEVY SUBURBAN ON 7/2/05 IN DELAWARE COUNTY FROM A DEALERSHIP. WE DROVE THE CAR TO OUR HOUSE IN MONTGOMERY COUNTY AND THE CAR DIDN'T MOVE FROM THE HOUSE UNTIL 7/4/05. ON 7/4/05 MY FIANCE DROVE THE CAR TO WORK AND THE TIRE EXPLODED FROM THE LEFT FRONT OF THE CAR ON THE WAY. THE CAR HIT THE BARRIER ON THE RIGHT SIDE AND BOUNCED OFF AND THEN PROCEEDED TO HIT THE LEFT SIDE BARRIER WERE IT CAME TO A STOP. THE TIRE WAS NOT RECOVERABLE. ALSO THE AIR BAG NEVER DEPLOYED. THE ACCIDENT HAPPEN GOING NORTH ON 309 IN BUCKS COUNTY ON A STRAIGHT UPHILL GRADIENT. THE CONDITIONS OF THE ROAD AND WEATHER WERE DRY. THERE IS A POLICE REPORT ON THE INCIDENT STATING ACCIDENT HAPPEN DUE TO TIRE FAILURE. ACCORDING TO THE INSPECTION STICKER THE TIRE WAS REMOVED AND INSPECTED BY THE DEALERSHIP. WE HAVE BEEN TRYING TO GET THIS SETTLED WITH THE DEALERSHIP FOR THE PAST YEAR, SINCE WE ONLY HAD THE CAR FOR A LITTLE MORE THEN A DAY. THERE RESPONSE WAS AND STILL IS THAT THERE IS NOTHING THEY CAN DO TO HELP. THE ESTIMATE WE RECEIVED FROM THE BODY SHOP WAS FOR $22,000 THEREFORE THE CAR WAS TOTALED AND IS CURRENTLY SITTING IN MY DRIVEWAY. THE TIRE WAS A GOODYEAR WRANGLER P265/70R17. *JB

Other Suburban Years

Other Chevrolet Models