2015 Chevrolet Suburban

TAKATA RECALL- ON MAY 27 2016 WE WERE INVOLVED IN AN ACCIDENT IN OUR 2015 CHEVROLET SUBURBAN. 2 OF THE 4 PASSENGERS PASSED AWAY. WE WERE RAN OFF THE OF ROAD AND HIT TWICE BY A TRUCK PULLING A TRAILER. ALL AIRBAGS EXCEPT THE FRONT PASSENGER AND DRIVERS FRONT AIRBAG DEPLOYED. THIS OCCURRED WHILE THE VEHICLE WAS IN MOTION. WE CROSSED NORTHBOUND LANES AND CAME TO A COMPLETE STOP ABOUT 10 FEET OFF OF THE ROADWAY. A MOTORHOME TOWING A JEEP LOCKED THEIR BRAKES GOING APPROX 65 MPH WHEN THEY SAW US CROSS THE ROAD AND LOST CONTROL CAUSING THEM TO COME OFF OF THE ROADWAY. THEY HIT US, CAUSING US TO SPIN AROUND AND THEN HIT US AGAIN. THE ACCIDENT ENDED WITH US BEING SLAMMED INTO A CEMENT CULVERT. DURING THIS TIME THE FRONT AIRBAGS STILL DID NOT DEPLOY AND ALSO THE STEERING WHEEL BROKE OFF. THE FRONT PASSENGER PASSED AWAY AS WELL AS HIS SISTER SITTING BEHIND HIM. CAN SOMEONE LOOK INTO THIS AND SEE WHY THE FRONT AIRBAGS DID NOT DEPLOY AND ALSO WHY THE STEERING BROKE? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE COMING TO A STOP IN TRAFFIC, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT SMOKE CAME OUT OF THE SIDE AIR BAGS, BUT THEY FAILED TO DEPLOY. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR CENTER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

WE ARE AN INSURANCE CARRIER. OUR INSURED DRIVER REAR ENDED ANOTHER VEHICLE. THERE WERE NO PASSENGERS IN HIS VEHICLE. 20 MINUTES OR SO AFTER THE ACCIDENT THE PASSENGER SIDE SEATBELT AREA CAUGHT FIRE. NO ONE WAS IN THE VEHICLE, THE POLICE OFFICER WAS ABLE TO PUT OUT THE FIRE. THE SIDE OF THE SEAT , DOOR AND FLOOR NEAR THE SEATBELT IS BURNED.

On August 21, 2021 My Daughter [XXX], husband [XXX] and myself was in a car accident on the 495 beltway in PG County, Maryland. We where hit from the rear back side (fishtail) on the passenger of vehicle which caused the vehicle to spin across all 4 lanes and hit the guardrail.. The impact caused all of us to be locked inside the vehicle in which I had to physically kick my door open from the inside because I was unable to get out. I was able to get out and go to my husband side (drivers side) because he was bleeding from his head, I had to forcefully pull and pull to open his door because it was also jammed and wouldn’t open. Same for my daughters side(passenger rear).. The entire front of the truck was pushed back, doors, front and back of the vehicle was badly damaged and NOT ONE AIRBAG DEPLOYED.. NOT ONE. My husband was the driver and sustained head injuries with head bleeding and was transported via ambulance to NOVA Fairfax County Hospital. My daughter was transported via ambulance to Washington Hospital Trauma Center. I went to Washington Hospital Center ER but was unable to stay and went to Kaiser Permanente Urgent Care once my daughter was discharged from the Trauma Side of the hospital that night. Geico has determined that the truck is a totally lost and that the damages thus far have exceeded $30,000 but waiting on final approvals of Numbers. We do have a police report. To answer the question above. The airbags failed to deploy in the accident. We could have died. My husband had to get staples in his head and disk are messed up in his back. There where no warnings on the dash board before the crash. The vehicle has been inspected by the insurance company and the police on the scene. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I WAS INVOLVED IN A VEHICLE ACCIDENT IN JANUARY OF 2017. A VERY TRAUMATIC EXPERIENCE NEEDLESS-TO-SAY. I WAS IN THE FAR LEFT LANE OF A 3 LANE HIGHWAY. AS I WAS ATTEMPTING TO SWITCH TO THE CENTER LANE, I SUDDENLY LOST THE ABILITY TO CONTROL MY STEERING WHEEL, AS THOUGH IT WAS JAMMED. AS A RESULT I CONTINUED TO GLIDE ACROSS THE HIGHWAY, DESPERATELY TRYING TO MANEUVER MY STEERING WHEEL TO GO STRAIGHT. I WAS FRANTICALLY TELLING MY PASSENGER ' I CAN'T CONTROL MY WHEEL!!' WITHIN MOMENTS I WAS AT THE FAR RIGHT SIDE OF THE HIGHWAY AT THIS POINT, AND ALL OF A SUDDEN THE WHEEL 'RELEASES', IT NO LONGER FELT JAMMED. WHEN THIS HAPPENS MY VEHICLE TURNS ALMOST 180 DEGREES, FACING THE DIRECTION OF ON-COMING TRAFFIC, AND WE WERE IMMEDIATELY HIT BY HUGE TRACTOR TRAILER. THE BLESSING IN ALL THIS WAS THERE WERE NO FATALITIES, AND I AM DEEPLY GRATEFUL FOR THAT. IN THE AFTERMATH OF IT ALL, MY VEHICLE WAS TOTALED AND I STRUGGLED WITH NOT BEING ABLE TO FULLY UNDERSTAND NOR EXPLAIN HOW AND WHY THIS HAPPENED.

WHILE DRIVING ON I90 IN STOP AND GO TRAFFIC, THE CAR IN FRONT OF ME STOPPED. I APPLIED MY BRAKES AND THE PEDAL WAS HARD AND WOULD NOT DEPRESS. AS A RESULT MY CAR WOULD NOT STOP AND I HIT THE CAR IN FRONT OF ME IN THE REAR END. MY AIR BAGS WENT OFF. I RECEIVED AN AIR BAG BURN. THE CAR IN FRONT OF ME STRUCK THE CAR IN FRONT OF HIM. BOTH OTHER DRIVERS CLAIM THEY WERE INJURED. MY CAR COST $15,300 TO REPAIR. CHEVROLET IS AWARE OF THIS PROBLEM, ISSUING PRELIMINARY SERVICE BULLETIN PIT5361 IN 2015, ADDENDUM B IN 2016 AND ADDENDUM B IN 2017. THE PROBLEM IS A FAULTY VACUUM PUMP, MASTER CYLINDER, BRAKE BOOSTER, VACUUM LINE, AND VACUUM PUMP BELT. I WAS NEVER INFORMED OF THIS PROBLEM. I HAVE BEEN DRIVING 50 YEARS AND THIS IS MY FIRST CHARGEABLE ACCIDENT.

WHILE DRIVING HER VEHICLE TODAY MY WIFE DEPRESSED HER BRAKE TO STOP AND SHE SAID THE BRAKE FELT LIKE PUSHING ON A RUBBER TIRE. THE CAR WOULD NOT STOP CAUSING HER TO RUN A STOP SIGN AND HIT ANOTHER VEHICLE. WE HAD THE SAME PROBLEM LAST MONTH AND THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND "REPAIRED" ACCORDING TO THE CURRENT SAFETY BULLETIN ISSUED BY CHEVROLET. THIS COLLISION CAUSED THE OTHER PERSON TO GO TO THE HOSPITAL VIA EMS AND MY WIFE WAS TAKEN BY POV TO ER FOR EVALUATION. OBVIOUSLY WHATEVER "FIX" WAS DONE BY THE DEALERSHIP WAS NOT THE CAUSE OF THE PROBLEM. I WAS TOLD THE VACUUM ASSIST PUMP AND HOSES WERE REPLACED, BUT THE VEHICLE STILL HAD THE SAME ISSUE.

A DRIVER RAN THE RED TRAFFIC LIGHT AND HIT MY VEHICLE AS I WAS MAKING A LEFT TURN IN THE INTERSECTION. THE IMPACT WAS SO INTENSE THAT HE MANAGED TO SHIFT THE ENTIRE FRONT FRAME OF MY VEHICLE. MY AIR BAGS DID NOT DEPLOY.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE VEHICLE ACCELERATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD, NECK, BACK AND WRIST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

The contact owns a 2015 Chevrolet Suburban. The contact stated while driving at 10 MPH and making a right turn to enter a parking lot, the vehicle behind failed to see the contact's turning signal and brake lights therefore did not slow down resulting in the contact being rear-ended. As a result, the vehicle was pushed by the impact of the rear end and crashed into a utility pole where it came to a stop. A police report was filed. There was no medical attention required. The vehicle was towed to a tow lot where it was pending another tow to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 114,000.

BRAKES FAILED IN A DRIVE THROUGH LINE. SAME ISSUE AS THE RECALL. SUBURBAN HAD THE CORRECTED SOFTWARE UPDATE AND YET IT HAPPENED AGAIN. THIS TIME IT LEAD TO A CRASH REAR ENDING A VEHICLE. NOT ABLE TO GET THE VEHICLE TO STOP IS A SERIOUS SAFETY ISSUE. GM HAS KNOW ABOUT THIS AND THE FIX DIDN’T WORK. THIS IS NEGLIGENCE ON THEIR PART.

MY CONDENSER WENT OUT AT 96K. I CONTACTED GM AND THEY STATED THAT THEY HAD A RECALL ON THE CONDENSER. TOOK THE VEHICLE IN TO A GM/CHEVROLET DEALERSHIP AND THEY BEGAN TO INFORM ME THAT THE RECALL ONLY IS FOR VEHICLES LESS THAN 60K. THEY STATED THAT GM KNOWS THERE IS A PROBLEM BUT DUE TO MILEAGE MY VEHICLE IS NOT COVERED. DUE TO LIVING IN THE SOUTH I CAN NOT AFFORD TO HAVE A CAR AND NOT HAVE AIR. SO WE FIXED THE CONDENSER OUT OF POCKET. 1ST-THE CONDENSER PART WAS ON A NATIONAL BACK ORDER AND THEY STATED THAT IT COULD TAKE UP TO A MONTH TO RECEIVE THE PART. ALERT THAT THERE IS A PROBLEM WITH THE MANUFACTORY MAKING CONDENSERS FOR GM CARS. 2ND-THE PART WAS $200-300, ALTHOUGH THE SERVICE WAS $1100. 3RD-6 MONTHS AFTER THE REPLACEMENT OF THE CONDENSER AND ALL WORKING FINE, PAYING OUT OF POCKET. THE TRANSMISSION GOES OUT AND THE CONNECTION IS ASSOCIATED WITH THE REPLACEMENT OF THE CONDENSER. GM IS AWARE OF THIS ISSUE BUT ONLY WANTS TO ASSIST WITH PEOPLE WHO MILEAGE IS LESS THAN 60K. THERE IS OBVIOUSLY A SERIOUS PROBLEM AND GM HAS NOT TAKEN OWNERSHIP! TOTAL COST IN 2YRS FOR REPAIRING AND FIXING 1PART THAT LEAD TO 3PARTS $4.5K.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE APPROACHING A STOP LIGHT AND DEPRESSING THE BRAKE PEDAL, IT FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED A CEMENT VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS ABLE TO BE DRIVEN AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED BRAKE FAILURE. THE CONTACT CALLED CLASSIC CHEVROLET BUICK GMC OF CLEBURNE (LOCATED AT 822-WALTER P. HOLIDAY DRIVE, CLEBURNE, TX 76033, (817) 402-3167) AND WAS INFORMED THAT THEY WOULD COVER THE VEHICLE AT 70 MILES. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

AT LOW SPEED (BACKING INTO A PARKING SPOT ON THE STREET) THE BRAKE PEDAL GOT VERY HARD AND THE VEHICLE WOULD BARELY STOP. I THEN DID NOT GO INTO THAT SPACE TO AVOID HITTING THE CAR BEHIND ME. I PULLED INTO A PARKING LOT ACROSS THE STREET. WHEN BACKING IN, I COULD NOT STOP (MOVING WITH CAR AT IDLE ENGINE SPEED). THE HITCH HIT THE CONCRETE WALL-HAPPILY NO DAMAGE DONE. WITH RESEARCH, I FIND THIS IS A COMMON PROBLEM THAT GM HAS NOT ADDRESSED. I USUALLY OCCURS AT SLOW SPEEDS OR STOP AND GO SLOW SPEED TRAFFIC. THIS IS UNPREDICTABLE AND VERY UNSAFE. THE VEHICLE IS A 2015 WITH ONLY 35,000 MILES. THE VACUUM PUMP (THE FAILURE) IS BOLTED TO THE ENGINE AND ENGINE-DRIVEN AND LUBRICATED BY ENGINE OIL WHICH PUTS MY ENGINE AT RISK. YET NONE OF THIS IS COVERED BY THE POWER TRAIN WARRANTY. THIS IS NOT A SLOW, BUT A SUDDEN FAILURE ITEM. VERY UNSAFE IF IT HAPPENS IN SCHOOL PARKING LOT PICKING UP MY CHILDREN, CHURCH, CLOSE SPACES (NEIGHBORHOODS, PARKING AREAS).

POWER STEERING FAILED DURING TURN AROUND ON A COUNTY ROAD, CAUSING MY VEHICLE TO GO INTO A DITCH, WHICH DAMAGED THE FRONT END OF VEHICLE. THE RECALL UPDATE DID NOT FIX THE VEHICLE ISSUE.

WHEN PULLING INTO A VISITOR PARKING SPOT AT MY CHILDREN'S SCHOOL THE STEERING OF MY CHEVY SUBURBAN 2015 BECAME STUCK IN MID TURN. IT LOCKED IN PLACE FOR A SPLIT SECOND OR TWO CAUSING MY CAR TO SCRAPE THE BUMPER OF THE CAR PARKED IN THE SPOT NEXT TO ME. WHEN THE STEERING CAME BACK IT WAS EXTREMELY LOOSE. MY VEHICLE WAS IN MOTION AND VERY LOW SPEED. I HAVE 3 CHILDREN INVOLVED WITH PTA AND CARPOOLING KIDS AROUND DAILY. I HAVE BEEN DRIVING AN SUV FOR 12 YEARS AND THIS HAS NEVER HAPPENED BEFORE. THE CAR VIN NUMBER WAS INDEED PART OF A STEERING RECALL. THE RECALL NOTICE WAS SENT OUT AFTER MY ACCIDENT. AFTER A CLAIM WAS PUT IN WITH MY INSURANCE. I AM GLAD NO ONE GOT HURT. IN THE MEANTIME THE DAMAGES TO THE CAR I HIT HAS BEEN FIXED.

ONSTAR GPS FAILED TO LOCATE MY VEHICLE WHEN REPORTING AN ACCIDENT I WAS INVOLVED IN 5/4/2018. THE GPS ANTENNA IS THE FAILING COMPONENT. THIS HAS BEEN IDENTIFIED IN GM SERVICE BULLETIN 15155. UNDER THIS BULLETIN OWNERS WHERE SUPPOSED TO BE NOTIFIED OF THE ISSUE, I WAS NOT. GM WILL NOT HONOR THE REPAIR BECAUSE THE BULLETIN EXPIRED. IF THIS ACCIDENT WAS MAJOR AND I HAD NOT BEEN ABLE TO RELAY MY LOCATION EMERGENCY SERVICES WOULD NOT HAVE BEEN ABLE TO RENDER CARE. THE FAILURE OF THIS SAFETY PRODUCT AND MONITORING SERVICE SHOULD BE CORRECTED BY GM.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF THE DEALER, THE VEHICLE JOLTED AND THE STABILIZER INDICATOR ILLUMINATED. THE STEERING LOST POWER AND CAUSED THE VEHICLE TO STEER LEFT AND RIGHT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A LARGE POLE. THE TECHNICIAN FROM THE ANDERSON BUICK GMC DEALER (1001 BOWENS MILL RD, SW, DOUGLAS, GA 31533) RAN TO THE SCENE AND DROVE THE VEHICLE TO THE SHOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPAIR THE VEHICLE WITHOUT A WARRANTY. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND THE STABILIZER BAR WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE IN THE PARKING LOT OF THE ANDERSON PONTIAC GMC DEALER (1001 BOWENS MILLS RD, GA 31533, PHONE NUMBER: (912) 384-0811). THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT NOTIFIED ANDERSON PONTIAC GMC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,006.

WHILE BRAKING AT A LOW SPEEDS (20-25 MPH) MY TRUCK SURGED FORWARD. THIS SUDDEN ACCELERATION IN SPEED HAS CAUSED TWO (2) ACCIDENTS.