TroubleCAR
55
Trouble

2015 Ford Fusion

Complaints: 967Avg mileage: 77,299 miSince: Dec 2014
CrashFire15 injured

Problem Areas

Engine
263
Steering
151
Power Train
137
Unknown or Other
118
Electrical System
93
Service Brakes
81
Fuel/Propulsion System
54
Engine and Engine Cooling
45
Air Bags
37
Service Brakes, Hydraulic
35

Complaints Over Time

Recent Complaints

AIR BAGS
12,000 miDec 7, 2017LEXINGTON, NC
CrashFire1 injured

TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE DRIVER'S AIR BAG DEPLOYED, THE VEHICLE FILLED UP WITH SMOKE, AND FLAMES WERE NOTICED UNDER THE HOOD. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND NECK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (CLONINGER FORD, 511 JAKE ALEXANDER BLVD, SOUTH SALISBURY, NC 28147) WHERE IT WAS DIAGNOSED THAT THE BUMPER, FENDER, AND UNKNOWN PARTS UNDER THE HOOD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000. *TT UPDATED 8/16/18*JB

AIR BAGS
115,000 miAug 22, 2024Baytown, TX
Crash1 injured

The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 115,000.

SERVICE BRAKES, HYDRAULIC
24,000 miApr 21, 2023Buckman, MN
Crash1 injured

The contact owns a 2015 Ford Fusion. The contact stated that while driving into a parking space at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop and knocked over a handicapped post. The vehicle then drove over a lawn before coming to a full stop. No warning light was illuminated. The air bags did not deploy. The contact suffered a sore neck, but medical attention was not received. No police report was filed. The vehicle was towed to an independent mechanic, who determined that the front bumper and fender needed to be replaced. The vehicle was not repaired and remained with the independent mechanic. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

AIR BAGS
98,000 miFeb 18, 2019PALMER, TX
Crash1 injured

TAKATA RECALL - I WAS INVOLVED IN AN ACCIDENT 1/26/19. BIG FORD TRUCK HIT ME IN MY PASSENGER SIDE ABOUT THE MIDDLE OF THE CAR TOWARD THE REAR. IT SENT MY CAR INTO A COMPLETE 360 SPIN ACROSS 2 LANES OF TRAFFIC. NO AIR BAGS DEPLOYED. MY CAR HAS BEEN TOTALLED AND BOTH INSURANCES DEALT WITH ADVISED ME TO FIND OUT WHY NOT. MY CAR CURRENTLY DOES NOT HAVE A TAKATA RECALL ACCORDING TO WEBSITE. POSSIBLE IT SHOULD BE INCLUDED.

AIR BAGS
38,000 miNov 5, 2018EATONVILLE, WA
Crash1 injured

WAS REAR ENDED TURNING OFF MOUNTAIN HIGHWAY BY AN F350 AND A VAN HIT THE TRUCK THAT HIT ME, HE WAS GOING AT LEAST 50 MILES AN HOUR WHEN HE HIT ME FELT LIKE HE SHOVED ME SO HARD I WAS AIRBORNE!!! NO AIRBAG WENT OFF WHICH THE OFFICER WHO WAS ON A WITNESS TO THE ACCIDENT AND THEN STOPPED AND MADE SURE EVERYONE WAS OK !! MY BODY STILL HURTS !!

STEERING
50,000 miJun 11, 2018NORTH PLATTE, NE
Crash1 injured

TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN. AS A RESULT, THE CONTACT CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR BRUISES AND BACK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

AIR BAGS
May 26, 2018NEWNAN, GA
Crash1 injured

I WAS DRIVING MY CAR AT THE DAY TIME AND I WANTED TO AVOID A DEER CROSSING THE ROAD, THE CAR STEERING WHEEL LOCKED UP AND COULD NOT TURNED THE WHEEL. CONSEQUENTLY, THE CAR HITS A TREE AND GOT TOTALLY DAMAGE. WHEN THE CAR HITS THE TREE, THE AIRBAGS DEPLOYED BUT DID NOT STAY INFLATED, BUT INSTEAD DEPLOYED DEFLATED.I WAS SERIOUSLY INJURIED AND GOT TRANSPORTED TO THE TRAUMA CENTER IN ATLANTA FOR EXAMINATION. THE REASON I AM REPORTING THIS COMPLAIN IS THAT MY CAR FORD FUSION 2015 IS ON RECALL BY FORD COMPANY. ON MAY 22/2018, I TOOK THE CAR TO THE FORD DEALERSHIP LOCATED IN THE CITY I LIVE TO FIXED THE PROBLEM. THE SAME DAY THE COMPANY CALLED ME THAT THE PROBLEM IS FIXED AND THE CAR NEEDS TO BE PICK UP. WHAT I DID. MY ACCIDENT HAPPENED ON THE THIRD DAY AFTER THE WORK. SO, I DID NOT KNOW IF THE REAL PROBLEM IS FIXED. IF YES, WHY THE STEERING WHEEL IS LOCKED AND I COULDN,T CONTROL THE CAR? BEFORE THE ACCIDENT, I OFTEN AVOID DEERS ON THE RAOD AND NOTHING HAPPENED. WHY THE ACCIDENT HAPPENED AT THIS TIME? AFTER THE ACCIDENT, THE POLICE CAME AND THE RESCUE TEAM CAME TO THE PLACE AND THEY WILL MADE THE REPORTS TO THE INSURANCE COMPANY FOR CLAIMS. BUT I HAVE TO DO THIS TO THE OFFICIAL DEPARTMENT TO INVESTIGATE THE PROBLEM AND TO TAKE THE APPROPRIATE ACTION AGAINST FORD COMPANY. THIS WILL SAVE OTHER CITIZEN LIVE ON THE ROAD. THANKSTO BE TO THE GOD THAT I AM ALIVE. I GOT MINOR INJURIES ON MY ARMS BUT FEEL PAINS IN SOME PARTS OF MY BODY. THE DOCTOR PRESCRIBED SOME PAIN KILLERS THA I AM USING NOW. THE EXAM DID NOT SHOW ANY INTERNAL PROBLEM BUT I HAVE TO BE MONITORIZED FOR EVENTUAL ISSUES. I AM A STUDENT I COULD NOT GO TO SCHOOL AT THIS MOMENT. THIS ISSUE IS SERIOUS AND NEED TO BE TAKEN SERIOUSLY. THE CAR COULD NOT BE FIXED AND RUN. MY INSURANCE WILL DO THE REST BUT I AM VERY CONCERNED ABOUT THE THE AMOUNT OF THE BILLS THAT GONNA COME OUT. SO, PLEASE, OFFICIALS, I NEED YOUR HELP. THA

SERVICE BRAKES
4,765 miJun 23, 2016STOCKTON, CA
Crash2 injured

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING DOWN AN INCLINE AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND WITHOUT WARNING. PRIOR TO THE FAILURE, AN UNKNOWN SOUND EMITTED FROM THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S VEHICLE WAS STOPPED AFTER IT CRASHED INTO A GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISES TO THE HEAD AND WHIPLASH. THE DRIVER SUSTAINED BRUISES TO THE LEFT SHOULDER. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BOOSTER BRAKE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,765.

AIR BAGS
2,600 miApr 1, 2016OGDENSBURG, NY
Crash1 injured

AIR BAGS DID NOT DEPLOY IN CRASH. DEALER REPAIRED SAID VEHICLE AND SEAT BELTS WORK SOMETIMES AS WELL AS INSTRUMENT PANEL. VEHICLE CONSTANTLY PULLS TO THE RIGHT. DEALER SAYS NOTHING WRONG. OTHER ISSUES BUT NOT SAFETY RELATED.

SERVICE BRAKES
30,000 miJan 4, 2016WOODHAVEN, MI
Crash1 injured

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A TURN, THE BRAKES PULSATED WHEN THE VEHICLE WAS STOPPED. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKES VIOLENTLY PULSATED AND RESULTED IN AN UNINTENDED ACCELERATION. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. A POLICE REPORT WAS FILED. THERE WAS ONE UNKNOWN INJURY REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

SERVICE BRAKES
Feb 7, 2026Knoxville, TN
Crash

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspected manufactures police and insurance representatives. Yes ever single light came on. Advanctrac light. Brake light, emergency break light, abs light and traction control light and tpms and airbags light.

SERVICE BRAKES
167,000 miMay 6, 2024Gardner, MA
Crash

The contact owns a 2015 Ford Fusion Energi. The contact stated that while driving at 55 MPH, the driver slammed on the brake pedal, the vehicle veered towards the left, and crashed into the guardrail. The vehicle was uncontrollable. There were no warning lights illuminated. There were no reported injuries, fire, police report or air bag deployment. The contact was able to continue to driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. .The manufacturer was not contacted. The failure mileage was approximately 167,000.

SERVICE BRAKES, HYDRAULIC
175,000 miMay 18, 2023Vinton, LA
Crash

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The vehicle crashed into a bollard post. No warning lights were illuminated. The contact had not sustained any injuries. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure; however, the part was not yet available for repair. The failure mileage was approximately 175,000.

SERVICE BRAKES, HYDRAULIC
97,000 miApr 20, 2023Fairfield, CA
Crash

The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 17 MPH, the brakes were depressed and failed to respond, causing him to rear-end the vehicle in front of him. No warning lights were illuminated. The air bags had not deployed. A police report was filed. The vehicle was towed to an independent mechanic, where body repairs were completed and it was diagnosed that the driveline needed to be replaced. The vehicle was repaired. The contact had received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 97,000.

STEERING
108,000 miFeb 13, 2023Parma, OH
Crash

The contact owns a 2015 Ford Fusion. The contact stated while making a turn, the steering wheel became stiff without any warning. As a result, the contact crashed into a parked vehicle and the front fender was damaged. The contact shut down the vehicle and when the contact restarted the vehicle, the steering wheel was still stiff, the traction control warning light illuminated, and the steering loose stop safety warning message illuminated. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 108,000.

SERVICE BRAKES
64,000 miSep 2, 2022Parker City, CO
Crash

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH he attempted to depress the brake pedal and it failed to respond. There were unknown warning lights illuminated. The vehicle went forward and hit the vehicle in front. There were no air bags deployed. The front passenger side headlight and bumper were destroyed. The police arrived on the scene and filed a report. There were no injuries or medical treatment needed. The contact drove the vehicle to a local repair facility and was currently not repaired. There was no diagnosis of the failure. The manufacturer was not notified of the failure. The contact related the failure to a manufacturer's recall (22R01) of brake failure from Ford Manufacturer. The approximate mileage of the failure was 64,000.

AIR BAGS
Jan 4, 2022Decatur, IN
Crash

Was hit in a head on collision and air bags did not deploy

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Aug 4, 2021marlborough, MA
Crash

Safety Recall # 18S20 Shift Cable Bushing was completed by dealer 03/05/2020 during a visit for new tires. There were no symptoms of gear issue at that time. On 7/30/2021 the Shift Cable Bushing (installed per recall) FAILED (less than 15 mths later). After parking car in a parking garage, put the car in "P" Park, the car was turned off, key removed, exited vehicle. The car rolled forward striking the parking garage wall in front of parking spot. Even though the dash & shift indicated the car was in PARK - it was not. No warning on dash. Called AAA that discovered the Shift Cable Bushing was missing causing the Shift Cable to be dislodged. Recall #18S20 was supposed to correct this issue. It did not. The front of my vehicle damaged. Ford redid the recall following day but the car needs auto body work. No response from Ford Corporate, which is in Manila Philippines.

SERVICE BRAKES
120,000 miJan 17, 2020JUPITER, FL
Crash

TRAVELING IN TRAFFIC AROUND 25 MPH WITH TRAFFIC SLOWING TO A STOP THE BRAKE PEDAL WENT SOFT AND WAS PRESSED TO THE FLOOR WITH ALMOST NO BRAKING AT ALL. THIS RESULTED IN A REAR END COLLISION.

ELECTRICAL SYSTEM
60,000 miDec 12, 2019BETTENDORF, IA
Crash

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL WARNING INDICATORS ILLUMINATED. THE INTERIOR DOME LIGHT ILLUMINATED AND THE AIR CONDITIONER ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO DAHL FORD DAVENPORT (1310 E KIMBERLY RD, DAVENPORT, IA 52807, (563) 391-2600) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE VEHICLE HAD BEEN INCLUDED IN A FRONT END COLLISION HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS CONCERNED THAT THE FAILURE TO DEPLOY MAY HAVE BEEN DUE TO AN ISSUE WITH THE ORC MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Other Fusion Years

Other Ford Models