TroubleCAR
54
Trouble

2014 Ford Explorer

Complaints: 1649Avg mileage: 71,207 miSince: Aug 2013
2 deathsCrashFire38 injured

Problem Areas

Steering
478
Unknown or Other
327
Engine
196
Structure
173
Electrical System
93
Suspension
93
Structure:Body
90
Power Train
73
Fuel/Propulsion System
61
Air Bags
46

Complaints Over Time

Recent Complaints

SERVICE BRAKES
70,000 miDec 30, 2019MUNFORD, TN
1 deathCrash2 injured

WHEN DRIVING THE 2014 EXPLORER, COKING OVER A HILL AND BEGAN BRAKING. CAR LOST BRAKING CAPABILITY AND BEGAN TO SPEED DOWN THE HILL, AND CRASHED INTO A TREE. ONE MIDDLE OCCUPANT ON 2ND ROW CAME UNBUCKLED AND DIDN'T SURVIVE. THIS HAS BEEN AN ONGOING TRIAL FOR 3 YEARS AND RECENTLY INFORMED THAT NO INVESTIGATION HAS BEEN PERFORMED ON THE VEHICLE OTHER THAN THE EDR/CDR. NO POST VEHICLE INSPECTION HAS BEEN PERFORMED, NO MEDICAL REPORTS HAVE BEEN PULLED. I HAVE PREVIOUSLY FOR 3 YEARS INQUIRED FOR HELP ON THIS MATTER AND HAVE FORWARDED QUESTIONS REGARDING INFORMATION OBTAINED. I KNOW WITHOUT A SHADOW OF A DOUBT I AM NOT LIABLE FOR THIS ACCIDENT AND HAVE WORKED FOR 3 YEARS TRYING TO OBTAIN INFORMATION ON THIS VEHICLE. WHEN I WAS COMING DOWN THE HILL THE CAR SEEM TO BE INCREASED IN SPEED - THE REPORT DOES SHOW THAT FOOT WAS ON THE BRAKE THE ENTIRE REPORT AND NO GAS WAS APPLIED. I TURNED AS FAR AS I COULD WITH THE WHEEL AND THE STEERING BARELY STEERED AS WELL. I WOULD LIKE TO SAVE A LIFE SOMEWHERE DOWN THE LINE AS THIS HAS CHANGED MY LIFE FOREVER. THE OCCUPANT ON THE 2ND ROW PASSED AWAY THAT DAY FROM SEAT BELT COMING UNATTACHED. MEDICAL REPORTS SHOW HE WAS WEARING A SEATBELT. IF THERE WAS SOMEONE WILLING TO LOOK INTO THIS - WOULD BE A LIFE CHANGING SITUATION.

AIR BAGS
45,000 miApr 5, 2017FT. MITCHELL, AL
1 deathCrash2 injured

WE WERE DRIVING DOWN A RURAL ROAD BEGINNING TO SLOW DOWN, WHEN THE CAR DID NOT SLOW DOWN, IT.WENT AT FULLSPEED WHILE HITTING THE BRAKES. THEN HITTING A TREE HEAD ON, CAUSING A FATALITY. I DID NOT.WANT THE CAR DESTROYED, BECAUSE I WANTED A FULL INVESTIGATION PERFORMED ON THE CAUSE AND THE TPS . I ONLY RECEIVED A BLACKBOX INFO WITH LIMITED INFO SHOWING VEHICLE SPEED AT CRASH. THE ONLY THING SLOWING VEHICLE WAS A DITCH AND THE TREE. ALSO DRIVER SIDE BELT CAME UNATTATCHED AS WELL AS MIDDLE PASSENGER. ONLY DRIVER AIR BAG AND ONE.PASSENGER AIRBAG DEPLOYED.

STEERING
100,000 miAug 2, 2024Bronx, NY
Crash1 injured

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed with his 12-year-old child in the vehicle, the steering wheel tightened up, and the vehicle drove straight and crashed into a sand barrier. The air bags deployed. The driver sustained injuries to his chest, head, and shoulder. There was no injury stated for the 12-year-old child who was also in the vehicle during the crash. Medical attention was provided to the driver. A Police report was filed but was not provided to the contact. The vehicle was towed to the Police Precinct. There were no warning lights illuminated. The contact stated that prior to the crash, the vehicle was parked and rolled back and struck another vehicle. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension). The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired after the crash. The contact stated that the vehicle was totaled; however, the Insurance Provider had not yet rendered a decision on the vehicle. The manufacturer was not yet contacted. The failure mileage was approximately 100,000.

AIR BAGS
158,115 miMay 7, 2024Westdale, UT
Crash1 injured

The contact owned a 2014 Ford Explorer. The contact stated that while driving at 20 MPH, the driver of the vehicle ahead abruptly braked; as a result, the contact collided with the rear of the vehicle ahead. The air bags did deploy; however, the contact stated that the driver's side air bag failed to fully deploy, only inflating to the size of a volleyball, and the front passenger side air bag caused the glove box panel to detach and become a projectile that resulted in injury to the passenger. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself and her husband to an area hospital, where her husband was treated for various cuts and bruises to his legs. The manufacturer was not notified of the failure. The failure mileage was unknown.

AIR BAGS
160,000 miApr 18, 2024El Cajon, CA
Crash3 injured

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 65 MPH, another vehicle driving at a high rate of speed abruptly merged into his lane and collided with the contact on the front passenger side of the vehicle, sending the vehicle careening to the shoulder of the roadway and coming to a complete stop after colliding with a guard rail. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard but later towed to a body shop for repair. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. A police report was filed, and injuries were reported. All occupants were transported to an area hospital by EMS for treatment. The contact was treated for non-descript injuries to his back and neck; the front passenger was treated for non-descript injuries to his back and neck as well as nerve damage; and the rear passenger was treated for non-descript injuries to his head and neck. Both passengers later required extensive rehabilitation as a result of the injuries they sustained during the accident. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 160,000.

UNKNOWN OR OTHER
21,973 miJun 28, 2021staten island, NY
Crash1 injured

The contact owns a 2014 ford explorer. The contact stated while the vehicle was parked when the vehicle had rolled into a wall. One person was injured and sustained injuries to the face, back, legs, head, neck, and eye on the right side of the body and did seek medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and was awaiting a response. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 20V692000 (POWER TRAIN) however the VIN was not included. The failure mileage was approximately 21973. Consumer stated owner of the vehicle is his wife's.

AIR BAGS
Jun 12, 2021West jordan, UT
Crash1 injured

I was in an accident driving ro work. Driver was coming off if a local freeway and slammed into the driver side at the front portion of driver door and wheel location. My vehicle was thrown across 3 lanes of traffic and half way onto a side walk. I slammed my head so hard on the driver door glass that it broke the window. Airbags did not deploy at any time. I was not going very fast but the other driver was racing to get threw a yellow light that had already turned red at the time of impact throwing the vehicle as stated above at an undetermined speed

SEAT BELTS
94,000 miAug 15, 2019SOUTH PORT, NC
Crash1 injured

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE INTO A VERY STEEP DITCH. DURING THE CRASH, THE 3RD ROW PASSENGER SIDE SEAT BELT MALFUNCTIONED AND FAILED TO SECURE THE 7 YEAR OLD PASSENGER WHILE SEATED IN A BOOSTER. THE PASSENGER WAS PROJECTED FORWARD MAKING CONTACT WITH THE REAR SECTION OF THE 2ND ROW SEAT. THE PASSENGER SUSTAINED A SEVERE INJURIES WHICH INCLUDED A CONCUSSION AND A HEAD AVULSION. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000.

SEAT BELTS
45,000 miNov 9, 2018MARTINEZ, GA
Crash2 injured

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE SUDDENLY CRASHED INTO A SECOND VEHICLE. DURING THE CRASH, THE THIRD ROW SEAT BELTS MALFUNCTIONED AND CAUSED THE TWO CHILDREN SEATED IN THE THIRD ROW TO JERK FORWARD AND SLAM INTO THE BACK OF THE SECOND ROW SEATS. THE CONTACT INDICATED THAT THE CHILD SEATED ON THE REAR PASSENGER SIDE SEAT SUSTAINED LACERATIONS TO THE NOSE AND MOUTH AND THE CHILD SEATED ON THE REAR DRIVER SIDE SEAT SUSTAINED SEVERE LACERATIONS TO THE FOREHEAD. THE CHILDREN WERE BOTH TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.

UNKNOWN OR OTHER
55,000 miJan 22, 2018SWANSEA, MA
Crash1 injured

I HAVE A 2014 FORD EXPLORER OR DID !!!! ON 1-18-2018 I PASSED OUT BEFORE BEING INVOLVED IN VERY BAD ACCIDENT ! I WAS DRIVING TO WORK BRIGHT SUNNY DAY . PASSED OUT WENT THRU STOP SIGN A WORK TRUCK HIT MY SUV SPUN IT AROUND ! I RECALL NOTHING OTHER THAN DRIVING THEN WAKING UP TO MY GPS SAYING I WAS IN A CAR ACCIDENT AND IF I NEEDED 911. I DON'T DRINK DON'T DO DRUGS . 35 AND HEALTHY / MY CAR WENT TO THE FORD DEALER FOR THE RECALL ON THE C02 LEAKS AND DOOR PANEL . I MADE THE APPT A WEEK PRIOR THE END OF THE DAY NOTHING WAS REPAIRED THEY SENT ME THE RECALL LETTER AND FIXED NOTHING! THEY DIDN'T EVEN CHECK TO SEE IF MY VEHICLE WAS AT RISK ! I KNOW THERE ARE TIMES THEY CAN CHECK TO SEE IF MY CAR WAS IN FACT ONE THAT NEEDED ATTENTION! I FEEL NO ONE SHOULD BE DRIVING THESE VEHICLES ! THEY SHOULD GIVE FREE RENTALS . THESE CARS SHOULDN'T BE ON THE ROAD UNTIL REPAIRED IT'S NOT JUST POLICE VEHICLES ANYMORE 100'S OF CIVILIANS HAVE BEEN AFFECTED . MY CAR IS TOTALED ! I'M TOLD I'M LUCKY TO BE ALIVE . THE PICTURES ARE HORRIFYING .IM MISSING WORK FOR AT LEAST A MONTH , I WAS CHECKED FOR ANY MEDICAL PROBLEMS THAT WOULD CAUSE ME TO PASS OUT , NONE WERE FOUND . I DID NOTICE THE PRIOR COUPLE OF WEEKS A MOLDY BURNING SMELL . ALMOST LIKE HAIR . AND HAD HEADACHES ALMOST EVERY DAY AFTER DRIVING TO AND FROM WORK . I AM HAVING A FORENSIC EXPERT CHECKING MY CAR TO ACTUALLY SEE IF THIS WAS A CONTRIBUTING FACTOR . I BELIEVE IT WAS ! I HAVE NEVER PASSED OUT IN MY LIFE . ONE MINUTE I'M DRIVING NO CARS AROUND , NEXT MINUTE OUT LIKE A LIGHT .IM DRIVING THEN HEARING THE 911 PERSON ON GPS . I WILL NEVER PURCHASE A FORD ! UNBELIEVABLE ! I WILL REPORT WHAT I FIND OUT FROM FORENSICS EXPERT . IF ANY OF YOU STILL OWN ONE OF THESE PLEASE PUT IN A C02 DETECTOR . I COULD HAVE DIED ON THIS ACCIDENT AND WORSE COULD HAVE KILLED SOMEONE ELSE . I WAS DRIVING ON A REGULAR BACKROAD .

AIR BAGS
55,000 miNov 30, 2017DENVER, CO
Crash1 injured

THE AIRBAG WARNING LIGHT HAVE BEEN COMING ON INTERMITTENTLY. THE CAR HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE PROBLEM AND FORD HAD BEEN UNABLE TO IDENTIFY THE CAUSE. ON NOVEMBER 27, 2017, A FORD DEALERSHIP IDENTIFIED THAT THE CAR HAD A DEFECTIVE AIRBAG RESTRAINT CONTROL MODULE. THE CAR HAS 60,472 MILES. THE WARRANTY EXPIRED AT 60,000. FORD HAS NOT OFFERED TO EXTEND ANY SORT OF WARRANTY RELIEF EVEN THOUGH THE CAR IS 472 MILES OUTSIDE OF THE WARRANTY. MY HUSBAND WAS IN A FRONT-END COLLISION IN JULY 2017. ALTHOUGH THE CAR THAT HE HIT WAS TOTALLED, THE AIRBAGS IN OUR FORD DID NOT DEPLOY, A FACT THAT SHOCKED MANY PEOPLE CONSIDERING THE DAMAGE TO THE OTHER CAR. I AM SHOCKED THAT WHEN THE CAR WAS IN THE FORD DEALERSHIP AFTER THE ACCIDENT THAT THEY DID NOT WORK TO EXPLAIN THE AIRBAG FAILURE.

VEHICLE SPEED CONTROL
57,000 miJun 1, 2017LAKELAND, LA
Crash1 injured

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND BACK PAIN, BUT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY REPAIR SHOP AND WAS DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD REVIEW THE CASE AND GET BACK TO THE HER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

UNKNOWN OR OTHER
15 miAug 16, 2016NEWPORT BEACH, C, CA
Crash1 injured

9.ON OR ABOUT SEPTEMBER 6, 2015, AT APPROXIMATELY 2:13 P.M., ON SOUTHBOUND JAMBOREE RD., 1424 FEET NORTH OF SAN JOAQUIN RD. IN NEWPORT BEACH, CA, OFFICER MCDOWELL, WHILE ON DUTY AS A NEWPORT BEACH POLICE OFFICER, WAS DRIVING THE SUBJECT VEHICLE IN ROUTE TO RESPOND TO A TRAFFIC COLLISION. OFFICER MCDOWELL WAS SOUTHBOUND IN THE NUMBER 2 LANE TRAVELING AT APPROXIMATELY 50-55 MPH. ON DUTY NEWPORT BEACH POLICE OFFICER DAN MESRI WAS DRIVING A SEPARATE POLICE VEHICLE, AND WAS TRAVELING SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY BEHIND THE SUBJECT VEHICLE. ON DUTY NEWPORT BEACH POLICE OFFICER NATHAN FARRIS WAS DRIVING A THIRD POLICE VEHICLE AND WAS SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY AHEAD OF THE SUBJECT VEHICLE. BOTH OFFICER MESRI AND OFFICER FARRIS, AMONG OTHERS, WITNESSED THE SUBSEQUENT ACCIDENT SEQUENCE. OFFICER MCDOWELL SUDDENLY AND UNEXPECTEDLY LOST CONSCIOUSNESS WITHIN THE SUBJECT VEHICLE. ACCORDING TO WITNESSES, AND AS EVIDENCED BY THE DASH-CAM VIDEO IN OFFICER MESRI'S POLICE VEHICLE, THE SUBJECT VEHICLE BEGAN DRIFTING TO THE LEFT. IT CROSSED THE NUMBER ONE LANE AND THEN CROSSED THE CENTER MEDIAN. THE SUBJECT VEHICLE CONTINUED DRIFTING LEFT ACROSS THE NORTHBOUND LANES OF JAMBOREE RD., COMING WITHIN INCHES OF A HEAD-ON COLLISION WITH A NORTHBOUND VEHICLE. THE SUBJECT VEHICLE CROSSED ALL NORTHBOUND LANES, WENT OVER THE CURB, AND STRUCK A TREE HEAD-ON. ACCORDING TO WITNESSES, THE SUBJECT VEHICLE NEVER SLOWED DOWN DURING THE ACCIDENT SEQUENCE. THIS ACCIDENT SEQUENCE IS HEREAFTER REFERRED TO AS THE 'SUBJECT INCIDENT.'

STEERING
18,500 miDec 18, 2015SNOHOMISH, WA
Crash2 injured

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

VEHICLE SPEED CONTROL
36,185 miNov 9, 2015INDEPENDENCE, IA
Crash1 injured

TL* THE CONTACT OWNED A 2014 FORD EXPLORER. WHILE REVERSING AT APPROXIMATELY 10 MPH ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED BACK AND HAND INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,185. *TR

STEERING
7,000 miDec 16, 2014OAK PARK, IL
Crash1 injured

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE REAR PASSENGER SUSTAINED A BUSTED LIP THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

AIR BAGS
2,000 miJul 13, 2014KATY, TX
Crash1 injured

WHILE APPROACHING AN INTERSECTION FROM THE SOUTH, A CAR CROSSED THE INTERSECTION IN FRONT OF US, TRAVELING EAST. I APPLIED THE BRAKES BUT NOT IN TIME TO AVOID HITTING THE CAR BROADSIDE. FRONT AIRBAGS DEPLOYED AS DID THE SIDE AIR BAGS ON THE DRIVER SIDE. THE AIRBAG UNDER THE DASH ON THE PASSENGER SIDE DEPLOYED ALSO. MY WIFE, WHO WAS SEATED IN THE FRONT PASSENGER SEAT, SUFFERED A VERY SERIOUS CUT ON HER LOWER LEG, JUST A FEW INCHES ABOVE THE ANKLE. IT IS ORIENTED PRIMARILY CIRCUMFERENTIAL FOR AT LEAST 180 DEGREES AROUND THE TOP AND SIDES OF HER LEG. THE WOUND CUT TO THE BONE AND REQUIRED MULTIPLE LAYERS OF STITCHES TO REPAIR. HER DOCTOR SAYS THE BLISTERING AROUND THE CUT APPEARS TO BE CONSISTENT WITH A BURN. THERE WAS NO CAR FIRE, SO WE THINK THAT THE CUT AND BURN WERE LIKELY FROM THE AIR BAG. THERE WAS NO VISIBLE DAMAGE TO THE CAR IN THE PASSENGER LEG AREA. NO GLASS WAS BROKEN. *TR

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
50,000 miMay 30, 2025Hilliard, OH
Crash

The contact owns a 2016 Ford F-150. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that they had been involved in two low-speed, parking lot accidents. The contact stated that no injuries were reported in either incident. Unknown if a police report was filed. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was approximately 50,000.

ELECTRICAL SYSTEM
Nov 5, 2024New Iberia, LA
Crash

Lane keeping system malfunction. Steering assist malfunction. I have no power steering and it’s hard to control vehicle. Ford diagnosed that I need a new steering rack and sensor.

STEERING
Sep 18, 2024New Iberia, LA
Crash

My steering system needs to be replaced. While driving, my steering became very hard to control. My vehicle sways and I wrecked bc of it. Ford said it’s the steering gear that needs to be replaced for $2600. My driver and lane keeping assist lights came on when this started happening. My car needs a new sensor because of the wreck as well. This has prevented me from attending to everyday activities such as work. I have lost so much money and will probably lose everything I have like my home because of this. Ford needs to fix this now!

Other Explorer Years

Other Ford Models