2020 Ford Explorer

On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, struck the median, and flipped over twice before coming to rest on its side. Prior to the system error, I was operating the vehicle normally and driving cautiously given the weather conditions. The loss of control occurred abruptly and without warning.

Driver side headrest does not properly lock in place. The headrest moves from the upright position to a forward angle position when jostled. While braking heavily in a car accident, my driver side headrest abruptly moved forward causing the headrest to slam into the back of my head.

The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.

Drivers assist failed and caused me to cross lanes into the cable barrier on interstate 40 causing 18,000 dollars worth of damage now the parking assist no longer works

On April 1, 2023 | was leaving the garage of the Marriott Residence inn in Arlington, VA, with two passengers. Up the ramp of level two to level one, slight turn and suddenly car accelerated so fast, sounded like an airplane. Like the accelerator had a mind of its own. Brakes and steering wheel did not respond. We traveled about 20 feet in about 10 seconds at rapid speed head on into a wall. My car was totaled, airbags deployed, a parked car next to me was totaled. EMTs and police responded immediately. We were immediately taken by 2 ambulances to Virginia County Hospital. Injuries: Driver: partial amputation of right middle finger 16 stitches, deep scrape on left Front passenger: severe bruising from seat belt, cut to finger Rear passenger: 4 fractured ribs and severe bruising from seat belt, lower back injury. All treated and released from hospital ER late afternoon, I was not cited. I believe there was some kind of mechanical malfunction.

Automatic Emergency Braking, Forward Collision Warning . The systems did not perform as they where designed to. No the problem was not looked at by the company.As far as I know Ford never looked at the vehicle. No warning of any kind showed up on the vehicle before the collision.

PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD.

On November 16, 2022, my 2020 Ford Explorer XLT AW, VIN # 1FMSK8DH2LBC95627, was being driven when it experienced a horrific incident of spontaneously bursting into flames. There were flames coming from under the hood and smoke inside the car. The vehicle was in traffic and had to maneuver over to the breakdown lane while the vehicle was filling with smoke in order for the occupants to escape. The Explorer’s mileage was 10,744 miles and had just recently been at the Ford dealer for regular maintenance. The vehicle had been driven that particular day approximately 100 miles without incident before it caught on fire. 1. Damage beyond repair Vehicle was totaled by insurance company 2. A spontaneous fire put everyone in the traffic area at risk 3. No reproduction of the event 4. Fire started with no warning

Put vehicle in reverse camera camera on then went black and the backup lights went out while trying to move resulting in hitting a pole.

* Upon a significant partial front and complete side impact, the airbags failed to deploy. No front, side, curtain, etc... * The vehicle has been seen by the original tow company, the insurance assigned tow company (from original tow company to a body shop) and by the body shop personnel. * I believe the insurance adjuster has inspected, but I cannot confirm that at this time. * No prior warning lamps or messages were present prior to the impact. * The vehicle safety system engaged the fuel cut-off, hazard lights and automatically initiated the SOS system (called 9-1-1).

Back up camera glitches and back up lights went out cause me to back into a tree at night

I was involved in an accident. I was traveling through a green light and a car was coming towards my driver side, they failed to yield. I attempted to accelerate and my transmission slipped prior to impact. I have tried to address this concern with Ford in the past and have reported the vehicle jerks on acceleration and when slowing down. You can feel the transmission slip when it is attempting to go from gear to gear.

Sunshade for the sunroof is starting to sag/come off track

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was stationary, another vehicle collided with the passenger side of the vehicle and hit the rim. The wrench, the four-wheel drive, the brake, and the hillside warning lights illuminated after the crash. The vehicle was driven to the dealer. The vehicle was repaired for an axel that needed to be replaced, the module PMI was replaced, a revised part for the four-wheel drive shaft was replaced, and a module switch was replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 61,800.

I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.

2020 Ford Explorer purchased in January 2021. Since owning this vehicle, we have experienced numerous (10+) situations where at a light or entering traffic with our foot on the brake pedal and waiting to proceed the car starts to acerate on its own and jump forward 4'-6' before it stops. I have visited my dealer Jones Ford in Charleston, SC and reported this issue a couple of times over the past few years. As usual they were unable to replicate the issue in shop or find a service code that relates to this problem. On Thursday, [XXX], 2023, while horizontally parking my vehicle in Georgetown, SC in front of an electrical pole (with support wires holding it in place), with my foot on the brake pedal coming to a stop, the engine accelerated and jumped the curb hitting the steel wires causing damage to my front and right side. The following Monday, [XXX] I brought the Explorer into the dealer to investigate the problem since it was still under an extended warranty. After spending a week at the dealer, they return the vehicle unable to find anything wrong and charged me over $200 for a service inspection (Invoice Included). At that point I contacted Ford Customer Service directly and after numerous calls and emails they denied that anything was wrong with my Explorer and closed the case (email included). Since January 2024, I have incurred 5 additional occurrences, and the last one was last week while I was parking the car in reverse...it jumped and struck the parked vehicle behind me. Thank goodness there was no damage to either vehicle. Over the past weekend in continuing to research this problem I came across an AP Article from June 2023 discussing this problem with 2020-22 Ford Explorers (article included). This is why I am lodging this complaint; Ford was well a where of this dangerous situation that my wife and I faced over the years. When the vehicle would accelerate it was very scary, and you honestly were not positive the car would stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

I have had the blue screen sensors replaced 3 times. This has been a recall. Now my front camera is having an error code. Yeh blue screen came on while backing up and I hit a rock. They say it has been fixed but now it is still occurring with the radio freezing and the front camera producing an error. The dealer says there’s no current fix and they have an unable to reproduce it when it is at the dealership because it happens intermittently. I have had the driveshaft replaced and the transmission I am unable to trade this car and due to the multiple safety issues and transmission issues, this car has such a long repair history that it is priced up below market value. I am afraid that I am going to have another accident or something is going to freeze up at an in opportune moment and causes collision as it did before.

I have a 2020 Ford Explorer that has had intermittent issues with the passenger side losing heat since aprox 11/18/2023. On Friday 2/16 we had snow begin falling at 7AM locally. I park in the GARAGE. 1/2 way to work, on a major highway, my passenger side began fogging up. The heat was all the way up and there was no way for me to aim my driver-side vents to the other side of the car. After 4-5 minutes, my passenger side was completely fogged up and 1/4-1/3 of the windshield was also completely fogged up. In the 15 minute drive, I could not see anything on the right side of my vehicle and almost missed my exit, hitting a curb and scraping my rim. This is a known issue as there are 2 bulletins out by the NHTSA for my SPECIFIC make, model and years.

The camera system does not work and disables the reverse braking and other safety features while reversing. This is a safety concern as while backing up to a trailer I have hit it 2 times, as the image will freeze and seems as if there is still room to continue backing up. I have taken this 4 times for recalls (since 2020) and none of them resolved it.

In April 2020, I brought my car into the Lafayette Ford Dealership in Fayetteville, NC bc I had been experiencing issues with the car moving when it was not supposed to. I would start the car with my foot on the brake, switch it into reverse/drive and *without taking my foot off the brake* the car would jerk forward or back, depending on if I was in reverse or drive. The event that caused me to bring my car into the dealership occured while I was in front of my garage. I had my foot on the break, and was planning to adjust my direction toward the garage when my car propelled forward and took a hit that resulted in bad damage to my driver side bumper. The dealership held my car for over a week and was not able to replicate the problem, so they told me my car was fine. I have since mentioned this problem every time I get my car serviced to see if there have been any similar complaints and nobody has shared anything. At my last service appointment, they updated my firmware so that the car keeps the emergency brake on until I disengage it, which nullifies the issues that I had been having. Today I can across the following article that sounds exactly like the cause of the damage to my car. What are my options for taking this information to Ford to have them acknowledge the fault and fix the damage? Thank you. https://www.usatoday.com/story/money/cars/2023/06/25/ford-explorer-recall-investigation-nhtsa/70354653007/