2009 Ford Escape

Yesterday I went to the Ford dealership and asked if my 2009 Ford Escape could have the power steering repaired under recall as the code from the OBD2 data is B2278 and that falls under a RECALL for PSCM Power Steering Control Module - STEERING SHAFT TORQUE SENSOR MALFUNCTION CAMPAIGN ID: 14V284000 FORD RECALL #14S05 I was advised there is no open recall of my vehicle and that this recall had been performed in 2014 as a software update. The history also shows my vehicle did not have any stored codes at the time of programming the PSCM. The recall work shows a 0.3 hours time slot for the Ford covered repair. This is and was a band aid and not a genuine remedy. Ford took the cheapest way out of this and denying the repair now is shameful. There are thousands of complaints since then right here on this site. If my Escape had this B2278 code at the time it was brought in, the steering column and torque sensor would have been replaced free of charge. Yesterday while at the dealership I called the Ford customer service national line and spoke with a very courteous gentleman but he was unable to honor a goodwill claim for me. I just want my vehicle to be safe to drive. I believe Ford should repair anyones vehicle that only had a software update and not actual replacement of defective parts. Fords own site says there is no expiration date on this recall. Ironically, this morning I had my power steering again fail while driving this time at the 90 bend in my drive. The steering completely locked up while attempting the turn. The front of my SUV crashed into a frozen snowbank damaging the front. I also wacked my forehead pretty good because I was not wearing my seatbelt yet. I normally get out at the end of my driveway and check my mail before leaving so I don't buckle up until that point. I'm pretty upset by all of this to the point I will be late to work this morning in taking the time to write this back at home. I work for myself and am an Electrician PLEASE MAKE FORD FIX

This is a follow up complaint because I would like to attach more files that are pertinent

Unknown. Steering and brakes locked so i lost all control of the vehicle doing about 60 mph down the highway. Which resulted in being drove off the side of the highway through a fence hitting 2 trees before rolling twice. The airbags never deployed and both my passenger and i were taken to the hospital by ambulance. They sustained deep bruising and i suffered a closed wedge compression fracture of the L2 Vertebrae and some lacerations

'TAKATA RECALL' I WAS IN A CAR ACCIDENT JUNE 8TH 2018 WHERE MY SUV WAS TOTALED OUT. MY AIRBAGS DIDN'T DEPLOY SO I'M TRYING TO SEE WHAT HELP CAN I GET. I WAS MAKING PAYMENTS ON THE SUV. I HIT MY HEAD BAD NOW I SUFFER HEAD ISSUES THAT I'M GETTING TREATED FOR ALSO I HAD A PASSENGER WHO WAS HURT.

TAKATA RECALL I WAS DRIVING IN THE FAR LEFT LANE OF THE FREEWAY ON MY WAY TO WORK AND MY CAR SHUT OFF, SOMETIMES MY CARS DOES NOT START. I HAVE HAD ALTERNATOR, STARTER TESTED, AND THEY ARE GOOD, MY CAMSHAFT SENSOR REPLACED, IGNITION SWITCH REPLACED, SPARK PLUGS REPLACED, I KEEP A GOOD HANDLE ON MAINTENANCE UP, BUT MY CAR SHUTTING OFF WHILE I AM DRIVING AND SOMETIMES DON'T TURN ON AT ALL IS KEEP HAPPENING, MY STEERING WHEEL LOCKS UP, VERY HARD TO TURN, ALL COMPONENTS IN MY CAR DON'T COME ON, GEARS LIGHT POPS ON AND OFF, DASHBOARD LIGHT SOMETIME FLICKERS. I HAVE HAD MY BACK LIGHTS. AND IT CONTINUES TO HAPPEN. *TR

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE SAFETY BELT FAILED TO RETRACT CAUSING THE CONTACT TO HIT HER CHEST AGAINST THE STEERING WHEEL AND THE AIR BAGS FAILED TO DEPLOY. ALSO, THE CONTACT STATED THAT AFTER THE CRASH, THE VEHICLE WAS SHIFT INTO THE PARK POSITION AND THE VEHICLE CONTINUED TO MOVE. THE FIRE DEPARTMENT HAD TO PUT WOODEN BLOCKS AROUND THE TIRES IN ORDER TO STOP THE VEHICLE FROM MOVING. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND CONTUSIONS TO THE SPINE, NECK, SHOULDER AND KNEES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

I was parking my car at a mechanical shop. When I pulled into a parking spot the car failed to stop and went into the neghbors yard going into the wire fence scracthing the the car. I was not going fast but car was scratch up badly. As far as I know the car was not inspected by anyone. The car stayed at the mechanic's garage for about seven weeks until the ABS was replaced.

In later part of 2021my vehicle's power steering began disengaging and reengaging. It is now parked in my driveway for I am afraid of driving it. Apparently the was a safety recall issued several years ago recognizing this problem and authorizing a software upgrade, new torque sensor or steering column replacement. I took my vehicle to the Ford dealer in 2014 under Safety Recall 14S05 and they did a software reprogramming. Obviously, they missed something. Now they tell me ambiguously that the recall is expired or that by reprogramming the software, they are released from further recall liability and that I would have to pay ($2200) for steering column replacement. No

The Hydraulic Control Unit (HCUs) in the 2009 Ford Escape malfunctioned resulting in the brake pedal losing resistance. The brake pedal needed to be pushed all the way to the floorboard with aggressive force to stop the vehicle. This issue may have resulted in an interstate accident that put the driver at extreme risk. The vehicle crashed into the vehicle in front of the driver due to a delay in stopping from the malfunctioning of the HCU. There were no warning lights that were triggered to alert an issue with the unit. The repair shop that repaired the vehicle warned the driver that the brakes were not working properly and may have caused to the accident. Due to Ford backlogs on parts from COVID-19 delays, I discovered that 180 HCUs are currently on back order in the United States. Additionally, four Ford vehicles in the Greater New Orleans area are waiting for ACUs due to the same issue of the brakes not gripping until the pedal reaches the floor. Multiple sources online are warning of a similar issue from malfunctioning HCUs and ACUs. After learning this information, I filed a complaint with the Ford Corporate office but have not heard anything regarding the integrity of the part. However, when I dropped off the vehicle at the Lamarque Ford Dealership in Kenner Louisiana, I was told the vehicle was undrivable due to the malfunctioning of the HCU. The vehicle is available for inspection at the Lamarque Ford Dealership located at 3101 Williams Blvd Suite F, Kenner, LA 70065. Additionally, other vehicles are waiting for repairs at Supreme Ford of Slidell located at 400 E Howze Beach Rd, Slidell, LA 70461. Due to the extensive backlog of Ford parts, these vehicles have been waiting months to be repaired and potentially have months to continue to wait before being repaired.

I WAS DRIVING MY 2009 FORD ESCAPE AND THE ABS BRAKES ACTIVATED DUE TO A SLIPPERY SPOT ON THE ROAD. THEN A CAR STOPPED QUICK IN FRONT OF ME AND MY BRAKE PEDAL WENT TO THE FLOOR RESULTING IN NO BRAKES, I WENT OFF THE ROAD TO AVOID A COLLISION. I HAD THE CAR TOWED. WENT TO MY MECHANIC AND WAS DIAGNOSED AS BAD ABS MODULA. CALLED FORD AND WAS TOLD IT COULD BE $2,000 TO REPAIR. I SEE RECALLS ON FORDS 2006-2010. BUT NOT MY FORD ESCAPE. THIS SHOULD BE COVERED IN A RECALL. MY 2009 FORD WAS PURCHASED NEW AND IN MY FAMILY EVER SINCE. NOW I HAVE THE CAR SITTING IN MY DRIVEWAY AND UNSAFE TO DRIVE. VERY THANKFUL NO ONE WAS INJURED. PLEASE LOOK INTO THIS FOR ME AND OTHERS. THANK YOU

I HAVE A 2009 FORD ESCAPE APPROXIMATELY 120,000 MILES ON IT. A COUPLE OF MONTHS AGO WHILE DRIVING TO WORK IN THE EARLY MORNING I SAW DEER STANDING IN THE ROAD, THEY USUALLY ALMOST ALWAYS MOVE OUT OF THE ROAD. AS I GOT CLOSER IT WAS OBVIOUS IT WASN'T GOING TO MOVE, SO I PUT THE BRAKES ON AND THE PEDAL WENT TO THE FLOOR... THUD...BUMP...CRUNCH BUT THE DEER HOBBLED OFF. I PULLED OVER AND NO VISIBLE DAMAGE TO THE FRONT END, I LOOK OVER AND THE DEER WAS IN THE FIELD PUTTING ON ITS BEST BREAK DANCING MOVES AND SUDDENLY TOOK A NAP. I GOT BACK IN THE VEHICLE PUMPED THE BRAKES A COUPLE OF TIMES AND BRAKES CAME BACK, OFF TO WORK I WENT. AFTER WORK ON THE WAY HOME NO A/C, WHEN I GOT HOME THERE WAS SOME DAMAGE TO THE A/C CONDENSER. THEN JUST YESTERDAY LEAVING WORK IN THE ESCAPE, SOMEONE WALKED IN FRONT OF ME I PUT THE BRAKES ON AND TO THE FLOOR AGAIN...PUMP-PUMP-PUMP AND STOP.....SLOWLY.... THE PERSON IN FRONT OF ME HAD A LOOK OF SHOCK THAT I WAS 6 INCHES FROM THEM. SORRY I YELL OUT THEY NOD BACK BEGRUDGINGLY. I THINK YA BUDDY YOU MADE OUT A LOT BETTER THAN THAT DEER A COUPLE OF MONTHS AGO. AND OH YA NOW I ALWAYS HAVE BRAKES THAT GO TO THE FLOOR.

PULLING INTO A PARKING SPOT IN FRONT OF A BUSINESS WHEN THE CAR SUDDENLY ACCELERATED CAUSING THE CAR TO JUMP THE CURB AND SIDE SWIPE A BRICK COLUMN BEFORE HITTING A BENCH BY THEN I WAS ABLE TO TURN OFF THE IGNITION STOPPING THE CAR. CAUSED DAMAGE TO THE CAR AND THE PROPERTY

CAR STEERING WHEEL IS HARD TO STEER REGARDLESS OF SPEED BUT IT STARTED AT LOW SPEED. STEERING WHEEL WILL EVENTUALLY LOCK.

BRAKE PEDAL IS SPONGY OR GOES TO THE FLOOR, STARTED OFF JUST HERE AND THERE BUT NOW IS DOING IT ALMOST DAILY. THERE REALLY SHOULD BE A RECALL ON THE ABS CONTROL MODULE. SOUNDS TO ME LIKE THIS IS A VERY SERIOUS PROBLEM WITH A LOT OF ESCAPE OWNERS. ARE THEY GOING TO WAIT TILL SOMEONE DIES ( I HOPE IT'S NOT ME) BEFORE THEY DO SOMETHING ABOUT IT. VERY SCARY TO DRIVE AND VERY EXPENSIVE IF YOU HAVE TO PAY TO HAVE IT FIXED. I KNOW IT COULD BE NOTHING ELSE, I HAVE REPLACED EVERY OTHER PART ON THE BRAKING SYSTEM AND IT STILL DOES THE SAME THING. I REPLACED ROTORS, DRUMS, PADS, WHEEL CYLINDERS, CALIPERS, AND MASTER CYLINDER. COULDN'T FIGURE IT OUT UNTIL I WENT ONLINE AND SAW ALL OF THE COMPLAINTS. FORD, PLEASE RECALL THE ABS MODULE ON THIS VEHICLE BEFORE SOMEONE DIES BECAUSE OF YOUR STUPIDITY!! BY THE WAY, MY SON HAD AN ACCIDENT IN THIS VEHICLE BECAUSE OF THIS PROBLEM, IT WAS MINOR. BUT IF IT WOULD OF BEEN WORSE I WOULD BE SUING YOUR [XXX] OFF. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE DRIVING THE STEERING WHEEL GETS STUCK AS IF I'M OUT OF POWER STEERING FLUID, WHICH IT'S NOT. ALSO, THE WHEELS ARE SHAKY AND FEEL LIKE THEIR ABOUT TO COME OFF. SOMEONE HIT MY VEHICLE AND IT COMPLETELY WENT OUT. NOW I'M PAYING FOR A RENTAL UNTIL GETS FIXED AND I'M PAYING FOR THE REPAIRS INSTEAD OF THE COMPANY.

MY VEHICLE WAS SUBJECT TO SAFETY RECALL 14S05. I AM THE 2ND OWNER, AND ACCORDING TO FORD THE RECALL REPAIR WAS COMPLETED IN 2014(REPROGRAMMING THE PSCM. HOWEVER, THE ACTUAL TORQUES SENSOR IN THE STEERING COLUMN WAS NOT REPLACED. THIS MORNING IT WENT OUT ON ME ON MY WAY TO WORK WHILE EXITING I96 WB IN WIXOM, MI. WE HAD 7 INCHES OF SNOW FALL LAST NIGHT, SO ROAD CONDITIONS WERE SNOWY AND ICY. WHEN THE ELECTRONIC STEERING ASSIST WENT OUT, THE VEHICLE ONLY HAD MANUAL STEERING, WHICH IS VERY DIFFICULT TO USE. AS A RESULT, I TEMPORARILY LOST CONTROL OF THE VEHICLE, NEARLY STRIKING ANOTHER MOTORIST. I THEN CORRECTED THE STEERING WHEEL BACK IN THE OTHER DIRECTION, AND RAN OFF THE LEFT SHOULDER OF THE ROAD INTO A SNOW DRIFT. I WAS NOT INJURED, AND THERE WAS NO DAMAGE SUSTAINED BY MY VEHICLE. I WAS ABLE TO GET THE VEHICLE OUT OF THE SNOW DRIFT UNDER IT'S OWN POWER, AND CONTINUED ON TO WORK. I AM VERY LUCKY TO BE WRITING THIS COMPLAINT TODAY, I VERY NEARLY COULD HAVE SUFFERED SERIOUS INJURY OR DEATH, OR INJURED OR KILLED ANOTHER MOTORIST. I RESEARCHED THIS PROBLEM ON THE INTERNET TO TRY TO DIAGNOSE, ONLY TO FIND THAT THIS IS A PROMINENT PROBLEM WITH THESE VEHICLES, AND THAT THE SAFETY RECALL HAD BEEN ISSUED. BUT AS I SOON LEARNED, LIKE MANY, MANY OTHERS, AFTER THE INITIAL RECALL REPAIRS ARE COMPLETED, FORD WILL NO LONGER DO ANY OTHER REMEDIES FOR THIS PROBLEM. I FIND THIS TO BE ALARMING, AND UNACCEPTABLE. AS OF RIGHT NOW, THE CONDITION STILL EXISTS, AND I AM TRYING TO GET ESTIMATES ON THE REPAIRS. I WOULD LIKE THIS ISSUE TO BE INVESTIGATED THOROUGHLY, AND I BELIEVE THAT THERE IS MORE TO THIS PROBLEM THAN SIMPLY REPROGRAMMING THE PSCM. I BELIEVE THAT THE STEERING TORQUE SENSOR AND/OR STEERING COLUMN IS MORE LIKELY THE PROBLEM, AND THAT FORD SHOULD FIX OR REPLACE AS NECESSARY.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL LOST POWER. AS THE CONTACT ATTEMPTED TO TURN THE VEHICLE, IT CRASHED INTO A LIGHT POLE. THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST TORQUE SENSOR FAILED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

MY VEHICLE HAS ERRATIC STEERING ISSUES. THE ELECTRIC STEERING CAUSED MY VEHICLE TO LITERALLY DRIVE RIGHT OFF THE ROAD INTO A TREE. THE STEERING WHEEL SHAKES BACK AND FORTH WHILE SITTING STILL AND CAUSES THE VEHICLE TO DRIFT ALL OVER THE ROAD AT ANY GIVEN TIME WITHOUT WARNING. IT IS A KNOWN ISSUE, BUT FORD IS MAKING ME PAY TO FIX THE VEHICLE BY REPLACING THE ENTIRE STEERING COLUMN OF THE VEHICLE TO INCLUDE ELECTRONICS. EVEN THE FORD SERVICE MANAGER SAYS IN ALL HIS YEARS HE HAS NEVER SEEN AN ENTIRE COLUMN FAIL. HOWEVER, AFTER A QUICK GOOGLE SEARCH, THIS IS A HUGE ISSUE FOR FORD AND THEY ARE WELL AWARE OF THE PROBLEM. THIS ISSUE WILL CAUSE SOMEONE TO DIE. IT HAS ALREADY CAUSED ME TO GET IN AN ACCIDENT BY MAKING THE STEERING RANDOMLY JERK CAUSING THE VEHICLE TO SWERVE OFF THE ROAD.

WE WERE IN A SERIOUS ACCIDENT ON AN INTERSTATE HIGHWAY. BRIDGE WAS ICY, AND TRAFFIC WAS STOPPED. WE SLID ON THE ICE AND REAR ENDED THE CAR IN FRONT OF US. WE WERE THEN REAR-ENDED AND DRIVEN MUCH HARDER IN TO THE CAR IN FRONT OF US. NO AIRBAG DEPLOYED IN OUR CAR.

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 35 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE COLLIDED INTO A GUARDRAIL. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE CRASH. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000.