2020 Ford Escape

The contact owned a 2020 Ford Escape. The contact stated that, while driving at an undisclosed speed, the driver's seat air bags inadvertently deployed. As a result, the contact's attention was briefly diverted away from the roadway, causing her to collide with the rear of another vehicle. No warning lights were illuminated. The vehicle was towed to a storage facility, but had yet to be deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by and friend and treated for chest pain. Emergency room doctors performed various tests, including a X-ray and an EKG. The manufacturer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2020 Ford Escape. The contact stated that while his wife pulling into a parking spot, the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the wall of a Dollar General Store. The contact stated that his wife sustained injuries and bruises to both legs from the deployment of the air bags underneath the steering wheel. Medical attention was not sought. A Police report was filed; however, the Police report number was not available. The vehicle was towed to a dealer but was not diagnosed. The contact retrieved the vehicle, and the vehicle was taken to an Auto Body Shop to be diagnosed and an estimate for the repair was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 45,000.

The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

I was involved in a collision with a pick-up truck in Gallup, NM on 12/3/21. We hit the truck mid-section. Front of my Escape was pretty much destroyed. Our airbags did NOT deploy. Mine and my husbands safety was at risk due to the failure of the airbags to deploy in the crash. Vehicle is at the Ford Dealer in Gallup, NM waiting for State Farm to determine the next steps. I had no prior warnings or indications that the airbags were not functional.

TL* THE CONTACT OWNED A 2020 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 1-2MPH WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT RESPOND AND CONTINUED TO MOVE FORWARD UNTIL VEHICLE CAME INTO CONTACT WITH STRUCTURE. THE CONTACT STATED ALL AIR BAGS DEPLOYED WITH THE EXCEPTION OF THE PASSENGER SIDE CURTAIN AIR BAG. 2 PERSONS WERE INJURED, AND WERE TAKEN TO RECEIVE MEDICAL TREATMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS NOT AVAILABLE.

12/26/2020 HEAD-ON COLLISION, MOST IMPACT TO PASSENGER FRONT SIDE - PASSENGER SIDE AIRBAGS DID NOT DEPLOY, DRIVERS SIDE AIRBAGS DID DEPLOYED - INJURIES SUSTAINED BY PASSENGER AND DRIVER. ACCIDENT OCCURRED ON CITY STREET (50 MPH ZONE).*DT*DT*DT*DT*DT

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.

Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe to drive based on 38 diagnostic codes from July/August 2025. June 2025 data and other dates were blacked out. No warning lights or alerts appeared in the FordPass app prior to the crash on 8/25/25.Allstate Insurance removed the vehicle from Wray Ford without authorization, falsely claimed a $10,000 salvage offer, and altered the accident date in the online portal. Damage estimates were manipulated: initial $4,500 based on five photos, later inflated to $13,195 using the same photos. Shreve Collision’s manager confirmed no estimate was performed, contradicting Allstate’s claims. Allstate appears to be shielding Ford from liability. The vehicle is no longer in my possession, but documentation and diagnostic records are preserved. I believe Ford concealed a critical defect and suppressed diagnostic data, putting my safety and others at serious risk.I have contacted FORD and they are stalling and have misrepresented to me many things. They admitted that they can access FORDPASS CONNECT DATA remotely and their agent stated driving this vehicle is not an option. I have almost been involved in prior accidents because of hidden defect in my car. My son has audio recordings, transcripts, Ford Pass Connect Data. We believe Allstate changed the date of the accident to throw off a forensic examinator. I have proof of Allstate changing the accident date and removing documents. This is really a serious breach by Allstate and Ford. I am 80 years old, and if it was not for my son I would have never known this and my son is half owner of the car and is very concerned for my safety.

The contact owns a 2020 Ford Escape. The contact stated that while shifting into reverse, the vehicle drove forward instead of reversing. During the most recent failure, after starting the vehicle, the contact shifted the vehicle into park, and the vehicle collided with the contact's home. No warning lights illuminated. No air bags deployed. No injuries were sustained, and no medical attention was provided. A Police report was not filed. The vehicle was taken to the dealer, where it was diagnosed that the valve body was binding internally, and sticking shift valves assembly had failed. The vehicle was repaired under warranty. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 33,704.

My entire passenger side airbags deployed with no passenger present in car. The car has a sensor stating when someone is not there they should be off.

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power.

pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened

I was stopped at a red light with my foot on the brake. The vehicle unexpectedly accelerated and crashed into the vehicle in front of me. Collision assistance did not activate, and there was no audible warning. The vehicle accelerated with such force that both cars were damaged. A police report was obtained. no one was injured. Damage to the vehicle includes a broken grill, broken head lamp, bent hood and broken brackets under the hood. The car is currently at Serra Bodyshop Center in Rochester, Michigan. The vehicle was serviced on 6/15/22 at Elder Ford in Romeo. oil change, rotate tires, check alignment and multipoint inspection.

The vehicle has a safety system called hill assist start and auto hold braking. When activated the driver can take their foot off the brake pedal when fully stopped and the car should stay stopped until the accelerator is engaged. The first incident occurred about 5 months ago. I had started the vehicle and put it in drive. A warning then appeared on the dashboard saying hill assist start fault and then immediately switched to auto hold fault and the car started moving on its own. After stopping the car and resetting the transmission the fault message went away and the car held in place. About 2 weeks later this same fault happened but I was unable to stop the car in time before hitting a pole on the left front quarter panel. This caused a large dent. I was able to take a picture of the fault message on the dashboard. I had to take the car in for another issue and told the service advisor about the auto hold faults. The dealer ran a diagnostic and found no issues. The issue did continue after this visit. About 2 months ago the fault occurred when the car was next to a wall and the front left side was heavily damaged when it hit the wall. I was able to take another picture of the fault message. At the same time, we had issues with getting the car into reverse on the transmission dial Returned to the dealership and informed them of the continued issues. I also opened a case with Ford over the issue. The dealer again ran a diagnostic, drove the car but could not reproduce any of the issues or faults. I showed them the pictures of the fault message and they did not take it seriously. A Ford engineer also inspected the car and could find no issue. We reluctantly took the car back. Now the auto hold will turn on and off by itself when the car is stopped. The car will start to roll forward until the brake pedal is engaged. I informed Ford of this, and they said there is nothing else they can do for us. All of these issues happen at random. The car is unsafe.

2020 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKES. THE CONSUMER STATED WHILE DEPRESSING THE BREAK IN PARKING LOT, THE VEHICLE FAILED TO COME TO A STOP. THE VEHICLE STRUCK A POLE AND A CAR BEFORE STOPPING. THE VEHICLE WAS TOWED TO A DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE.

I was at a red light behind 4 cars, when as I look into the rearview mirror when I saw a white van coming at me at cruising speed. As I turned the steering wheel to the left, purposely trying to avoid the vehicle in front of me, the white van slammed into me and caused me to hit my head on the steering wheel and the window. I had my seat belt on, but I was hit so hard that the car frame was bent and I was hurt. I was informed that the reason not one of my airbags went off in the front of my car was, I was hit in the rear. If I would have let my car hit the car in front of me, I would have been protected by the airbags in the front. This is a serious issue and this complaint is to request the NTSB look into requiring all vehicles to have sensors throught out the car to keep drivers and passangers should remain as steady

I just pulled in my driveway of my home open car door saw smoke and I looked under engine I saw flames that's when I close garage door and call 911 by the time they get there my car engine was burned out.

The contact owned a 2020 Ford Escape. The contact stated while driving 15-20 MPH and coming to a stop with his wife in the front passenger seat and daughter in the rear seat, the coolant temperature warning light illuminated; however, the temperature gauge indicated that the vehicle temperature was normal. The contact then saw smoke coming out of underneath the hood of the vehicle. The contact parked and turned off the vehicle. The contact and his family immediately exited the vehicle. The contact stated that the front end of the vehicle burned significantly. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard, where it was totaled. The Chevrolet dealer, where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not under recall. The contact later received a recall notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) that he related to the failure. The failure mileage was unknown.