TroubleCAR
61
Trouble

2020 Chevrolet Silverado 1500

Complaints: 635Avg mileage: 38,849 miSince: Dec 2019
CrashFire12 injured

Problem Areas

Engine
206
Power Train
188
Service Brakes
95
Electrical System
89
Steering
71
Unknown or Other
70
Fuel/Propulsion System
28
Vehicle Speed Control
24
Suspension
18
Structure:Body
17

Complaints Over Time

Recent Complaints

AIR BAGS
Apr 6, 2025Willacoochee, GA
Crash3 injured

MVC involving 7 vehicles. My truck was rear ended, pushed into on coming traffic where i was hit in the front fender, bumper and side wall of front right side ( passenger side). The rear bumper was rolled under the truck and the front right side was pushed inward towards driver side. The front passenger seat was pushed toward the driver seat. NO AIRBAGS DEPLOYED!!!

AIR BAGS
Dec 4, 2022Mitchell, SD
Crash1 injured

I hit a concrete light pole at 10-15mph on the right side and zero air bags went off, I hit my face and arm and chest on steering wheel, broken my nose, messed left arm up and brushed left lung it’s got fluid on it and ribs are bruised it’s hard to breathe and move after a week happened on 2022 thanksgiving around 1030 pm cops showed up truck was undrivable, had X-rays and Ct scans and have a heart scan this week,

AIR BAGS
Oct 31, 2022Columbia, MD
Crash2 injured

I was involved in a 3 car accident where I was stopped and rear ended into another vehicle in front of me. My car experienced severe damage which led to multiple minor injuries and a concussion because the airbags were not deployed. Because they were not deployed, I aggressively hit my head on the steering wheel and dash area of my vehicle. I had my seatbelt own but because of the airbag not deploying, I experienced multiple injuries. The vehicle that rear ended me was going 40-50 mph when they collided and pushed me into the truck stopped in front of me. I did receive an alert right when this happened from my application on my phone stating “Issue with Airbag system. Schedule Service Now” meaning that the airbag was not able to deploy when it was supposed to do so. The police, ambulance staff and witnesses all did not understand why the airbags did not deploy considering how hard the collision was. As a result of the airbag not deploying both my wife and I have injuries to our head and neck and and multiple areas of our body.

AIR BAGS
Feb 6, 2022Tomah, WI
Crash1 injured

I hit a tree and air bags did not deploy nor did the seat belt lock. Broken 8 ribs, broke my nose, cut my face and had a collapsed lung.

AIR BAGS
20,110 miApr 16, 2021AUSTIN, TX
Crash1 injured

I WAS INVOLVED IN AN ACCIDENT THAT INCLUDED A ROLE OVER AND THE AIR BAGS DID NOT DEPLOY. GM SENT OUT ENGINEERS TO INVESTIGATE BUT SAID NOTHING WAS WRONG EVEN THOUGH THE AIR BAG MALFUNCTION LIGHT CAME ON DURING AND AFTER THE ACCIDENT. MY ROOF, WINDSHIELD WAS CAVED IN AND MY FRONT END TOOK HEAVY DAMAGE. ALL FOUR TIRES WERE BLOWN AND THEY SAID NOTHING WAS WRONG WITH THE AIR BAG SYSTEM. ONSTAR REPORTED THE AIR BAG ISSUE TO ME THROUGH EMAIL AS WELL.

AIR BAGS
10,000 miFeb 9, 2021SAGINAW, TX
Crash3 injured

MY WIFE GOT INTO AN ACCIDENT WHERE SHE REAR ENDED FORD FIESTA AND HIT IT SO HARD THAT VEHICLE PUSHED A 2006 DODGE FULL SIZE PICKUP 100 FEET DOWN THE STREET AND THE AIRBAGS DIDN'T DEPLOY

ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
5,000 miAug 31, 2021Sikeston, TX
Fire1 injured

The contact owned a 2020 Chevrolet Silverado 2500. The contact stated the seat heater was disengaged but failed to respond, causing the seat to remain hot. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated the failure had been reoccurring. The contact stated while the vehicle was parked and running, she heard an abnormal popping sound coming from the vehicle, as she turned around, she noticed smoke coming out of the vehicle. The contact stated a fire had started underneath the driver seat and she was able to extinguish it with the assistance of emergency units. The contact stated she sustained mild burns on her hands and arms but did not seek medical assistance. A police report was not filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and did not provide any assistance. The approximate failure mileage was 5000.

SUSPENSION
Mar 23, 2026EFFINGHAM, IL
Crash

Well taken care of 2020 trailboss upper control arm completely failed driving down the interstate with family in the truck. Suspect defect from ball joints. Only 68k miles. No warnings. Tire fell into suspension causing thousands in damage. Had to be towed. At high speed we could've all been killed. Seen multiple reports online of similar ball joint/ control arm failures. This needs to be addressed ASAP! Very dangerous.

SERVICE BRAKES, HYDRAULIC
82,000 miDec 28, 2023Cosa Mesa, CA
Crash

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at 30 MPH, the service brakes were inoperable. The contact depressed the brake pedal to the floorboard and the vehicle did not stop or slow down. The contact stated that several warning lights were illuminated. The contact stated that due to the service brakes being inoperable, he tried to avoid a crash. While the contact was making a left turn, an oncoming vehicle crashed into the vehicle on the rear passenger side of the vehicle. The contact stated that the vehicle continued to roll while he continued to depress the brake pedal and the vehicle finally came to a stop. The axle was fractured and the frame underneath of the vehicle had shifted. The vehicle was undrivable. The contact and the other driver contacted the local police and the incident report was taken over the phone. No injuries were reported. The contact stated that the failure had occurred previously, and the dealer was made aware of the failure. The manufacturer was made aware of the failure and advised the contact that a tow truck would be picking the vehicle up. The failure mileage was approximately 82,000.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 27, 2023Ewa Beach, HI
Crash

Brake system light failure. Some system lights came on. I had no breaks car didn’t stop fast enough before hitting a pole

SERVICE BRAKES
Jun 14, 2022Wenatchee, WA
Crash

ABS light came on during breaking to avoid an accident and did not break the vehicle at all. Now there is a alert on the Driver Information Center(DIC) stating a break system failure.

AIR BAGS
May 4, 2022Happy Jack, AZ
Crash

Airbags failed to deploy when I hit a deer going 50-55 MPH. There was a chemical smell after the impact but no airbags deployed,

SERVICE BRAKES
Aug 23, 2021Avenal, CA
Crash

While driving home in my neighbor I was approaching vehicle ahead of me which was stopped. I applied the break pedal which went loosely all the way to ground and unresponsive. Due to my inability to stop on time I rear ended the vehicle. No warning that there was an issue with my breaks what so ever. The only thing that I did have going on was my trucks front panel (gauges & stereo screen) weren't functioning. I went to turn on my pick up and it behaved as if battery was dead. I let it sit for a few minutes and attempted to start it once again and it started right up. The issue was the stereo screen stayed black and only the fuel gauge and speedometer were functioning. In the end I ended up being at fault in the accident and reported it to my insurance.

ELECTRICAL SYSTEM
2,668 miJan 22, 2021ESTHERVILLE, IA
Crash

BACKUP CAMERA ONLY IS FUNCTIONAL IN PERFECT WEATHER CONDITIONS. IF IT'S DARK WITH NO LIGHT, THE CAMERA HAS RESOLUTION SIMILAR TO A 1950 TUBE TV. IF IT'S RAINY OR CLOUDY, THE BACKUP CAMERA IS NOT FUNCTIONAL EITHER. THERE ARE NUMEROUS YELLOW LINES AND EXTREMELY POOR QUALITY PICTURE IN MANY OTHER CONDITIONS TOO. CHEVY HAS NOT DONE ANYTHING TO FIX THIS ISSUE IN MY TRUCK. THE VISIBILITY IS SO BAD I HIT MY TRAILER HITCH ON THE BUMPER 7' OFF OF MY HITCH LOCATION. I COULDN'T SEE THAT MY TRAILER WAS THAT CLOSE TO ME ON THE SCREEN

ELECTRICAL SYSTEM
Jan 15, 2026Pierre, SD
Fire

The contact owns a 2020 Chevrolet Silverado. The contact stated that while the vehicle was parked, turned off, and unoccupied, the rear of the vehicle caught fire. The fire was initially extinguished by a maintenance worker, and the fire department later applied water to the area to prevent the fire from reigniting. The fire department was unable to determine the cause of the fire, and a fire report was not provided. The contact was unaware whether a police report was filed. The vehicle was not destroyed or towed. The vehicle was taken to a dealer, where it was diagnosed that the rear wiring harness had failed and needed to be replaced. The dealer also informed the contact that the rear bumper and tailgate were damaged as a result of the failure and would need to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

ELECTRICAL SYSTEM
100,000 miJun 5, 2025Mckeesport, PA
Fire

The contact owned a 2020 Chevrolet Silverado 1500. The contact stated that while stopped at a stop light, he observed smoke emanating from the area of the vehicle between the cab and the bed, prompting him and the other occupants to quickly evacuate. Within moments, the vehicle caught fire and was engulfed in flames. Local emergency services arrived and were able to extinguish the fire. The contact was informed that fire investigators on scene determined that the fire had appeared to originate in the electrical system associated with the seat belt located behind the rear passenger side seat. No warning lights were illuminated. The vehicle was towed to a tow yard and was likely to be deemed a total loss by the contact's insurance provider. A fire report was filed. A police report was filed, and no injuries were reported. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V814000 (Seat Belts); the VIN was included, but the vehicle had already been repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.

ELECTRICAL SYSTEM
Jan 16, 2025NEW RICHMOND, WI
Fire

While changing a blown fuse for the instrument cluster, my truck unexpectedly caught fire, endangering my safety and causing significant damage to the vehicle. The fire started behind the passengers side fuse box within the wiring harness (GM# 84717166). The dealership determined that the failure was due to wire harness chafing on the thread side of a tie bar bolt. Due to General Motors not responding to their request for repair information via the TAC, they concluded that the bolt needed to be shorten in order to reduce the chafing. There were no warning signs or indications that this was going to or could occur. The burnt harness is available for inspection but the vehicle has been traded in due to no longer trusting how it was manufactured.

POWER TRAIN
Nov 14, 2024Mansfield, OH
Fire

On September 21, 2024 my Chevy 1500 series truck in the year was 2020. It was made caught on fire white driving it. We were returning from a trip pulling a trailer from Kentucky to Mansfield Ohio when we were on the highway. The transmission light/panel came across and said transmission need to engine idle. I drove it about 3 miles and pulled off on an exit at a gas station and did what it said after proximately 10 minutes. The message went off and cleared. we resume going home on our trip and we are 14 miles on the highway then we got off on our exit there’s no lights or no problems with the vehicle. I dropped off the first passenger and Lexington, Ohio, and then the second passenger lived about a half mile away , this time kept unloading their equipment. From Lexington to my home in Mansfield, Ohio the other passenger I was talking about the light transmission was weird and might’ve been just a sensor. As we pulled onto Home road all the panel lights started flashing and then a message came across and said engine is shutting down. I put in park off the engine, we exit the vehicle and smoke was coming out from underneath the truck. I reached into the center council to grab the cell phones and had faster call 911 and when I reached back into the truck were coming out from underneath the hood. I notified General Motors on September 23 and have been battling them to get an inspection done. after several months, they have finally agreed with insurance company on terms to investigate what caused the fire. That inspection is to Take Pl., December 4, 2024. I have recently just seen the recall article on GMC that came out on November 13. My truck is listed in the article as far as your make and model. This was a transmission problem that GM is trying to ignore and should be held accountable. Have video of when it caught on fire and how quickly it burned up.

ELECTRICAL SYSTEM
Oct 2, 2024Mansfield, OH
Fire

The truck caught on fire while I was returning from a trip out of state and then it appears it came from underneath either the transmission the engine or electrical. While returning home a message came on the panel on the highway, saying transmission, hot idle run I pulled off and did this and after about 15 minutes, the message light went off and I pursued Coming home nothing was wrong with the truck. After I dropped off to the passengers, I was on the way home and turned on home road and the message came on that says truck powering down all the lights came on the dashboard. I put the truck in park and shut the engine off had a manly open the doors and got out and smoke was rolling from underneath the truck. I grabbed the cell phones and told my passenger to call 911. I went back into the center of the cab to grab something out of the center council and flames came from underneath the hood up the glass of the windshield right in the middle of the truck. Backed away I called 911 again. Troy fire department responded in about six minutes. The truck was engulfed and gone. Ohio state patrol give me a claim number of [XXX] the instant [XXX]. There has been no problem with the truck or vehicle during the time I owned it. It was regularly service. It had 109667 miles on it. The truck was a 2020 Silverado from Bill Harris Ashland. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM
Aug 7, 2024Grovetown, GA
Fire

Our 2020 Chevy 1500 Trail Boss was waiting for an ordered instrument cluster at service department. The surveillance camera, film the vehicle catch on fire after being parked for 2 days. The smoke started from the inside, and the vehicle engulfed in flames until the fire department came. After the fire was extinguished very little was left of the vehicle. Basically a frame and engine was the only thing left. The vehicle had a little over 70k miles.

Other Silverado 1500 Years

Other Chevrolet Models