2002 Jeep Grand Cherokee
Problem Areas
Complaints Over Time
Recent Complaints
I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY COMPLAINT, TO MANIPULATE THE OUTCOME OF BOGUS AND DELIBERATELY FLAWED PSEUDO-NHTSA INVESTIGATION. DUE TO HEIGHT MISMATCH SQUARE BOX JEEP AND SUBCOMPACT CARS, JEEP WAS BATTERING RAM AGAINST SUBCOMPACT CARS EFFECTIVELY WITHOUT IMPACT BARS (BARS TO LOW) IN SUCH MALFUNCTION EVENT, WRECK SUBCOMPACT CARS, ENDANGER LIVES AND HEALTH OF OCCUPANTS OF SMALL CARS WHO ABSORB IMPACT (INSTEAD OF DISTRIBUTED FORCES VIA IMPACT BAR), GRAVE COLLISIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *
SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIRES ON SIDEWALK. _POLICE DEPT FOUND THE BTSI DEFECTIVE, AND THE SKID MARKS SHOW THAT THE BRAKES WERE INEFFECTIVE OR INOPERABLE AS JEEP'S ENGINE CONTINUED TO ACCELERATE. JEEP DRIVER RAN FROM IT AFTER IT GOT STUCK BECAUSE SHE THOUGHT IT WOULD EXPLODE. THE WHEELS STOPPED SPINNING WHEN THE MOTOR GOT SHUT. SUDDEN UNCONTROLLED ACCELERATION, INEFFECTIVE BRAKING, DEFECTIVE BTSI ..UPDATED 01/04/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR
HELLO, I INVESTIGATE INTO A TRAFFIC ACCIDENT IN FRANCE INVOLVING A JEEP GRAND CHEROKEE YEAR 2002. THE REASON OF THE CRASH IS UNKNOWN. THE CAR CROSSED THE ROAD WITHOUT ANY REASON AND CRASHED INTO A WALL (THE DRIVER DIED IN THE CRASH). I WAS INFORMED THAT THIS VEHICLE COULD BE AFFECTED BY INADVERTENT AIRBAG DEPLOYMENT . I WOULD LIKE TO KNOW IF IT'S POSSIBLE TO KNOW THE REASON OF ORC DEGRADATION THAT YOU DESCRIBE IN THE REPORT # RQ14001 OF MAY 29, 2014? HOW TO DETECT THE ORC DEFECT AND HOW TO SEE IT? I WOULD TO KNOW IF THE ORC WORKED CORRECTLY OR NOT AND IF THE FRONTAL AIRBAG HAVE BEEN DEPLOYED BEFORE OR AFTER THE CRASH. THANK YOU FOR YOUR ANSWERS
MY SON WAS KILLED WHILE HE HAD HIS GIRLFRIEND DROVE MY JEEP. THEY RAN INTO TREE GOING APPOX.35 MPH.THE AIRBAG DID NOT GO OFF ON THE PASSENGER SIDE AND THE SEATBELT UNLATCHED. HE WAS THE ONLY ONE INJURED AND DIED LATER THAT DAY. *TR
THE VEHICLE WAS RUNNING AND STATIONARY IN PARK. WHEN THE VEHICLE WAS TAKEN OUT OF PARK AND INTO REVERSE IT STARTED ACCELERATING BACKWARDS OUT OF CONTROL. THE DRIVER PRESSED ALL THE WAY DOWN ON THE BRAKE PEDDLE WHICH DID NOT STOP THE VEHICLE. WHILE IN THE MIDST OF A COLLISION HE THEN PUT THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. THIS TOOK PLACE IN A PARKING LOT AND THE VEHICLE WENT STRAIGHT BACK INTO A FENCE.
OWNER/DRIVER TURNED INTO HIS DRIVEWAY AND PUSHED GARAGE DOOR OPENER TO ENTER, BUT UPON GETTING ON DRIVEWAY CAR ACCELERATED. DRIVER TOOK SHARP LEFT TO MISS STRUCTURE, 4' FROM HIS HOUSE, AND CAREENED THROUGH THE YARD, BETWEEN TWO TREES, DOWN BACK INTO THE STREET WHILE CAR CONTINUED TO ACCELERATE. DRIVER CONTINUED PRESSING BRAKE AND WAS BURNING RUBBER THROUGH THE GRASS AND STREET, JUMPED HIS CURB ACROSS INTO NEIGHBORS MAILBOX ON LEFT SIDE. CAR CONTINUES TO ACCELERATE, NOT RESPONDING TO BRAKES, SO FAST THAT DRIVER COULDN'T TURN RIGHT ONTO CROSS STREET, AND INSTEAD CAR CAREENED OVER A CURB INTO A HOUSE DIRECTLY ACROSS THE INTERSECTION. THE VEHICLE CAME TO A STOP UPON HITTING THE GARAGE DOORS, PINNING DRIVER INTO CAR, UNABLE TO UNLOCK DRIVER DOOR TO EXIT. DRIVER TURNED VEHICLE OFF - AND WITNESS PULLED DRIVER FROM CAR. POLICE ARRIVED, ALONG WITH AMBULANCE. CAR WITH BODY SHOP, AND DEALING WITH INSURANCE, AWAITING COPY OF POLICE REPORT.
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE AND CAUSED SIGNIFICANT DAMAGE TO THE FRONT END. DURING THE CRASH, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO AN ELECTRICAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED A BROKEN RIB, BROKEN PELVIS, THREE FRACTURES TO THE LEFT HAND, THE BACK SHOULDER BONE WAS STICKING OUT, AND HER SPLEEN WAS BLEEDING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT HAD AN APPOINTMENT WITH THE DEALER TO GET THE AIR BAGS REPLACED, BUT THE CRASH OCCURRED PRIOR TO ARRIVING AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE IDLING AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND LATER DRIVEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 04/05/17*LJ UPDATED 08/30/2017*JS - (RECALL RELATED INCIDENT) TS
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE FOUR MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), WHICH COULD HAVE CAUSED THE AIR BAGS NOT TO DEPLOY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED SIMULTANEOUSLY. AFTER THE AIR BAGS DEPLOYED, THE VISIBILITY WAS OBSCURED AND CAUSED THE CONTACT TO CRASH. THE CONTACT'S NECK AND BACK WERE INJURED AND REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED AN INQUIRY TO THE JAW AND BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END. A POLICE REPORT WAS NOT FILED. THE CONTACT RECEIVED INJURIES TO THE FACE, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, A LARGE TRUCK CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE AT A HIGH RATE OF SPEED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND THE CHEST PLATE WAS IMPACTED DUE TO THE FORCE OF THE CRASH AND NO AIR BAG DEPLOYMENT. THE FRONT PASSENGER SUSTAINED WHIPLASH AND SLAMMED INTO THE DASHBOARD. THE THREE CHILD PASSENGERS IN THE REAR WERE THROWN OVER TO THE DRIVER SIDE UPON IMPACT. THE CHILDREN SUSTAINED WHIPLASH. ALL THE PASSENGERS RECEIVED MEDICAL ATTENTION. MONTHS AFTER THE CRASH, THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V199000 (ELECTRICAL SYSTEM) AND 15V046000 (AIR BAGS). THE DEALER WAS NOTIFIED OF THE CRASH AND THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 15 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BULGING DISK AND SCIATICA THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
I STARTED MY CAR AND PUT IT IN R CAR SUDDENLY ACCELERATED BACKWARDS I PUT MY FEET ON THE BRAKE AND CAR CONTINUED BACK I COULD NOT SHUT ENGINE OFF AND ATTEMPTED TO SHIFT INTO NEUTRAL WHEN CAR SURGED FORWARD. AGAIN WITH MY FEET ON THE BRAKE PUSHING AS HARD AS I COULD CAR WENT THROUGH 3 WALLS OF MY HOME BEFORE STOPPING. CAR IS TOTAL LOSS IN POSSESSION OF GEICO CLAIM # [XXX] AT GEICO TL LOT IN FLORIDA. I WILL ALSO BE FILING A COMPLAINT WITH JEEP FOR SAME, I WOULD LIKE TO HAVE THE VEHICLE INSPECTED DUE TO A POSSIBLE MANUFACTURER MALFUNCTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG NOT DEPLOYING DURING AN ACCIDENT. *SMD THE VEHICLE ROLLED OVER, AND AT LEAST ONE PERSON WAS INJURED. *JB
ROLLOVER ACCIDENT AND NO AIRBAGS DEPLOYED. LEFT HAND INJURED FROM THE BROKEN GLASS. UNABLE TO SLEEP DUE TO THE INCIDENT. RECALL WAS SENT BUT THE PART WAS NEVER IN OR ISSUED PRIOR TO THE CRASH. *TT
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES, AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AND SUSTAINED A DISLOCATED FINGER. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE. *TR
